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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Bainbridge LaneBirmingham, AL Street Address
EMAIL AVAILABLE LINKEDIN LINK AVAILABLE To work in a career field where I can use my 25+ years of sales, business development, and customer relationship management skills to build, nurture, and service a customer base. My desire is to work in an environment where customer satisfaction is the measure of my success. EXPERIENCE12/2022 CURRENTSERVICE MANAGER, FIRESTONE COMPLETE AUTO CARE Assign and schedule work duties to auto service staff according to individual skill level Serving all automotive service needs of customers Oversee the hiring and training of an effective auto service team Ensuring high teammate retention Maintain compliance with quality standards Developing customer satisfaction and retention Other duties and tasks as assigned by store or area manager 07/2021 CURRENTCUSTOMER SERVICE TEAMMATE, FIRESTONE COMPLETE AUTO CARE Personally, handles customer needs in areas of sales, service, complaints, adjustments, etc. Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities. Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy. Follows and executes appropriate CSDS steps Develops customer loyalty and retention through relationship selling. Assists with growing profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc. Other duties and tasks as assigned by store or area manager 12/2020 07/2021SERVICE MANAGER, IRON CITY FORD Manages all automotive service functions by overseeing continuous flow production throughout the shop. Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases. Manages the return of unused parts to vendors, including following up on credits, invoicing, etc. Reviews shop area, equipment and teammates for compliance with company safety procedure. Is familiar with basic OSHA laws. Responsible for control of shop assets in service department area - ensures all equipment is in safe operating condition and that service area is clean and hazard free. Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc. Other duties and tasks as assigned by shop manager. 12/2017 12/2020CUSTOMER SERVICE TEAMMATE, FIRESTONE COMPLETE AUTO CARE Personally, handles customer needs in areas of sales, service, complaints, adjustments, etc. Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities. Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy. Follows and executes appropriate CSDS steps Develops customer loyalty and retention through relationship selling. Assists with growing profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc. 12/2016 12/2017SERVICE MANAGER, HYUNDAI OF LITTLE ROCK Manages all automotive service. Reviews shop area, equipment and technicians for compliance with company safety procedure. Directly and indirectly selects service department teammates. Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, following up on completion of assignments. Ensures that the service department is staffed at the optimum level of number and quality of technicians. Creates a highly motivated team environment/climate. Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in shop and over telephone. Develops customer loyalty and retention through relationship selling. Meets or exceeds customer's service expectations. Opens and/or closes the shop as required and directed. Attends all meetings as required by shop. Other duties and tasks as assigned by shop manager. 11/2015 12/2016CERTIFIED INTERNET SALES MANAGER, MCLARTY NISSAN OF LITTLE ROCK Responsible for the Internet Leads and making initial contact with prospective clients. Provide clients with product knowledge and automobile demonstration. Coordinate transition from sales transaction through financing. Follow up with clients to confirm satisfaction with vehicle and overall sales experience.05/2015 11/2015SALES REPRESENTATIVE, BALE CHEVROLET Responsible for greeting and making initial contact with prospective clients. Provided clients with product knowledge and automobile demonstrations. Coordinated transition from sales transaction through financing. Followed up with clients to confirm satisfaction with vehicle and overall sales experience. 01/2011 05/2015ACCOUNT REPRESENTATIVE, PATHOLOGY PARTNERS, LLC Responsible for maintaining existing clients and servicing their needs through regular onsite visits. Make sales calls on potential clients to inform them of our services and establish a relationship as a new client. Coordinated between the lab and client to make sure the proper diagnostic tests were received in a timely manner. Assisted with keeping stock of inventory of medical supplies required by both the lab and the client.01/2008 01/2011ACCOUNT REPRESENTATIVE, LONG LEWIS HARDWARE COMPANY Responsible for establishing and servicing retail hardware accounts through the offering of hardware product lines and value-added services. Established and maintained profitable customer relations with 52 hardware retailers in the East Alabama/West Georgia area. Expanded existing territory by 11 new hardware retail accounts in 17 months. Increased the territorys gross profit by 6 percent in the first year. 01/1996 01/2008REAL ESTATE APPRAISER, ADVANCED APPRAISAL Responsible for developing a client base of financial lending institutions around the Central Alabama area. Provided Real Estate Property appraisals for over 3000 individual customers over a twelve-year period without having a customer compliant or grievance filed with the State Appraisal Licensing Board. Performed Customer Relationship Management activities with 12 financial institutions ensuring customer satisfaction and quality service. Solicited business from potential financial institutions and referrals from local real estate companies by Speaking at their meeting and training sessions. 01/1993 01/1998OWNER/MANAGER, DESIGNER CONCRETE Owner and operator of a design concrete company employing 18 employees. Specialized in concrete foundation work and custom specialty concrete design for residential and commercial projects. Responsible for establishing and maintaining business relationships with construction company owners, operators and project site managers.01/1987 01/1993CUSTOMER SALES REPRESENTATIVE, CAPITOL CHEVROLET Customer Sales Representative for new and used cars and trucks. Informed customer of product knowledge and assisted in demonstrations of vehicles. Eight-time winner of the Top Agent for highest volume and customer satisfaction ratings. EDUCATION05/1982DIPLOMA, CENTRAL ALABAMA ACADEMYMontgomery, Alabama |
