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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ProfessionalIndianapolis, IN Street Address
Has 10+ years of call center, customer service experience. Worked for Anthem for 2 years in an inbound call center 2012-2016 and continued to work in call center environment until 2020. Averaged 55+ calls daily at inbound call centers. Believes in being consistent, accuracy of work, and values being dependable.WORK EXPERIENCEScheduling AdvocateLHH Staffing/ IU Hospital - Indianapolis, IN May 2023 to PresentScheduling, amending and confirming appointments with various doctorsUpdate insurance and personal informationMessaging care teams to assist patients with needs and prescription requestsMattress Assembler/Delivery (left due to hours cut and was starting family)Mattress Firm - Indianapolis, IN Mar 2021 to Aug 2022Delivery and assembly of mattresses and various furniture items.Customer Service Representative (job ended due to Covid)Herff Jones - Indianapolis, IN Nov 2019 to Apr 2020Outbound customer service for customers missing items from graduation packages.Customer Service Representative (contract position)Inktel Contact Center Solutions - Indianapolis, IN Feb 2018 to Nov 2019Inbound call center, customer service rep for Delta Faucet.Trained to operate and repair delta faucets to help customers repair and maintain their own.Sales Associate (contract position)Guitar Center - Indianapolis, IN Aug 2018 to Nov 2018Inbound customer service/sales for guitar center.Trained on sales of instruments to help customers acquire wanted items.Outbound sales for Sirius XM radio (outbound call center, did not enjoy it)Dial America Aug 2017 to Feb 2018Exceptional sales for satellite radio.Outbound calls to customers already using the service hoping to resignCSR (reservations) 2014-2016Ace rent a car corporate office. Providing superior customer service in an inbound call center. Settingup car rentals, makingreservations, and taking payments.EDUCATIONHigh school DiplomaWarren Central High School - Indianapolis, IN |
