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Title Customer Service Follow Up
Target Location US-MN-Andover
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEWORK EXPERIENCEArchway Marketing Service Remote/Rogers, MNTransportation Specialist. June 2022  September2023 Supported logistics for 7 out of the 13 major Archway locations in U.S and in Canada via Transportation Insight System. Entering loads, booking carriers, getting rates, and coordinating with multiple carriers for pick-up and delivery. Created Standard Operation Procedures (SOP) on daily task and requirements for work. Delegating work with the transportation team to get urgent shipments out to meet deadline. Weekly TEAMS meeting with shipping department on all locations I support for improvements needed. Contacting multiple customers and companies for delivery appointments via phone or their website portal. Daily conversation with Archway sales and customer service on daily loads. Created an Excel spreadsheet for our quarterly massive load launch with client names, tracking information, and transit days. Answering daily emails and phone calls on inquiries with shipments, contacts, tracking, and any other questions regarding Archway. Resolving issues with lost, cancelled, and returned loads. Created great relationships with vendors, carriers, customer service, and co-workers. Minco Products, Inc. Fridley, MNLogistics Coordinator February 2006  June 2022 Ship goods domestically and internationally for customers either via freight quote or via their shipping preference providing proper documentation (packing lists, delivery notes, certificate of compliance, test data, commercial invoices, tracking, tariffs, certificates of origin, etc.) Manage weekly shipping consolidation to/from multiple countries around the world. Regular communication with couriers and LTL/TL companies including FedEx, UPS, DHL, Roadway, and freight forwarders. Answering emails and phone calls for any shipping, order inquiries, damaged shipments, rate quotes, duties and taxes. Approving sales order entry for future orders submitting through government websites for their validity. Sales and customer support for orders. Submit information through customs websites facilitating legitimate trade, doing the due diligence for exporting. Create and update training manuals when new process helps improve daily tasks. Trained new employees with our processes including on-time shipments, paperwork, boxing. Harmonizing with engineers to define HTS or Schedule B for products. Supplied certificates of certification for customers of our products. Partner with the following departments: Shipping/Receiving Operations, Sales, Stock, Trade Compliance, and Customer Service Work with Engineers to establish components on parts SciMed, Inc. Plymouth, MNMaterial Handling Clerk. January 1995 to February 2006 Picked, packed, and ship for medical products. Handled hazmat shipments (Hazmat certified needs renewal). Manage moving medical parts during transition to another company. SKILLSMicrosoft Office, Loftware, IFS Application, Excel

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