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Click here or scroll down to respond to this candidateCandidate's Name
Independence, MO Street Address EMAIL AVAILABLESUMMARYTalented Customer relations representative with a strong background in Inside Sales, Customer communication, soft skills and office/store management. Dedicated and detail-oriented in Inside sales with 15+ years of office organization experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. I'm a dependable self-starter seeking to leverage background into Customer relations/ Inside Sales role with progressive communication, listening and problem-solving skills.SKILLSProficiency in multitasking.Computer proficientExcellent Time management skillsQuick learnerFile/records maintenanceFinancial records and processingExcellent communicationExperienced in CRMEXPERIENCE6/2021 to Present07/2017 to 5/2021Inside Sales Advanced Customer Service Representative/Dish Network-Independence, MOProviding an exceptional level of service to each customer by listening, caring and connecting about concerns and answering questions and providing solutions.Building relationship with clients while being able to negotiate effectively.Keeping up to date on multiple databases and platforms to keep track of all company changes, and being able to execute those changes immediately.Planned and executed the desired outcome to the best of my ability for the client over the phone and provided excellent customer service to client.Ability to generate leads and close deals through phone and digital communication.Reviewed and provided comments on the steps taken during calls and with tickets as well and take any necessary steps to cure any deficiencies.Keeping up to Date with weekly Training activities to further my abilities in my current position.Lead Assistant Manager/Class CA CosmetologistGreat Clips Columbia, MODelivered an exceptional level of service to each customer by listening to concerns and answering questions.Monitored multiple databases to keep track of all company inventory.Planned and executed the desired style for the client and provided excellent customer service to client.Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.Input information from customer calls and onsite service visits into the company's system using one touch styleware and Windows OS.Preformed any immediate coaching with individual stylist.Assisted approximately 30 customers each shift with salon products and hair care questions.Prepared correspondence, accounting and financial documents for pay roll deductions.Prepare monthly employee performance/goals/numbers reports, reviewed with stylist and filed.Optimized database monthly and clean duplicate customers out of database.03/2008 to 04/2016Class-CA Cosmetologist, StylistGreat clips Kansas City, MOPlanned and executed the desired style for the client and provided excellent customer service to client.Delivered an exceptional level of service to each customer by listening to concerns and answering questions.Stocked and maintained products, capes, towels and salon supplies.EDUCATION AND TRAINING2021 to CurrentAssociate of Science: Information TechnologyMoberly Area Community College Columbia, MO OnlineCompleted coursework in Windows OS, Microsoft Office/365, Word, Power Point and Excel.Completing degree online (evenings) and 6 credits per semester.2007CosmetologyCutting Edge Hairstyling Academy - Shawnee Shawnee, KS |
