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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Indianapolis, IN Street Address EMAIL AVAILABLECUSTOMER SUCCESS MANAGER AND RECRUITMENT ASSISTANTClient Services Customer Relationship Management Account Management Recruitment AssistanceReliable, energetic and resourceful customer service professional with over three years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and integrated new employees into suitable department.WORK EXPERIENCESITEL- December 2021- PresentCustomer Service Representative (Remote Position) Handle inbound service calls Promply responded to customer enquiries via phone, chat and/or email communications Navigate through multiple systems Increased customer base by 30% during the year 2020 due to the delivery of quick serviceXPO LOGISTIC, Lebanon, IN. February 2020-December 2021Quality Specialist ll Preparing and implementing quality assurance policies and procedures Addressing and discussing issues and proposed solutions with superiors Making recommendations for improvement Ensuring that standards and safety regulations are observed Performing inspections and quality tests Documenting quality assurance activities and creating audit reportsGUARANTY TRUST BANK - Ondo, Nigeria June 2017- October 2019Branch Accountant Completed daily cash functions like account tracking, payroll and wage allocations. budgeting. donating and all types of cash and banking reconciliation Strengthened financial management processes to bring errors to near zero in reporting, payroll administration and general bookkeeping. Maintained cash flow by monitoring bank balances and cash requirements Tracked and recorded expenses and reconciled accounts to maintain accurate, current and complaint financial recordsGUARANTY TRUST BANK - Ondo, Nigeria May 2015 - June 2017Customer Service Representative Provides Information regarding the banks products and services to our customers Handling any inquiries and resolving customer's complaints. Establishing, retaining and deepening our customer relationships by performing efficient and accurate banking transactions.ANALYTICAL CONSULTANT- Lagos, Nigeria December 2010 - May 2015Recruitment Assistant Coordinating our internal hiring process Help with resume screening and application forms based on essential criteria Interview candidates Process employment forms Schedule interviews and keep calendars for all hiring teams and candidates Maintain candidate database Handle records and paperwork Resolve issues as fast as possible (e.g. interview cancellations) Assist with new hire onboarding (e.g. preparing documents, coordinating orientation agendas)EDUCATION Higher National Diploma - Accounting - Crown Polytechnic Odo-Ado, Ekiti StateJune 2012 - April 2014 National Diploma - Accounting - Federal Polytechnic Ede, Osun State.January 2002 - December 2006PROFESSIONAL SKILLS Ability to work with Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides) Comfortable working in Microsoft Windows 10 Excellent communication skills with a focus on team-building and customer relations Outstanding organizational, multitasking, and problem-solving abilities.VOLUNTEER EXPERIENCE Associate Pastor - Winners chapel Indianapolis, IN December 2019- Present Founder- Hallelujah Academy- Established and maintains free tuition school for the poor kids in my home town August 2015 - Present Mentor and Coach - Living Faith Church- Worked as a volunteer youth mentor to empower and support kids. Developed productive activities for young adults to reinforce positive learning October 2014-October2019LANGUAGE COMPETENCIES: English |
