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Candidate's Name
District Heights, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly organized professional with over 6 years of experience in administrative work and customer service. Detail-oriented and efficient in fast paced multitasking environments. Proven analytical and communication skills.Authorized to work in the US for any employerWork ExperienceClient Care RepresentativePet- E.R. - Columbia, MDApril 2020 to April 2024 Greet and Welcome Clients Answer, screen and transfer incoming phone calls, respond to inquiries and direct calls to appropriate staff member Schedule and confirm appointments, follow-ups and upcoming surgical procedures Prepare and assist with completing medical forms and verifying insurance Prepare invoices, billing and explain out of pocket cost Process payments, track expenses and prepare daily budget sheet Track biweekly expense to assist office manager with budget Scan, e-mail or fax documents to new clients Contact outside vendors to order supplies, schedule work orders and maintenance repairs Assist with interviews for potential new hires, new employee orientation and implanting office policies and procedures Receive and distribute incoming mail, deliveries, and packages Keep waiting area clean, organized and trash free Front Desk ReceptionistThe Childrens Guild DC Public Charter School - Washington, DC August 2017 to April 2020 Provide support to principal and front office staff members and teachers Manage calendars, appointments, schedules and coordinate meetings between staff members and parents Answer incoming calls, inquiries and route calls to approipate staff members Analyze, plan and assist in organizing special event and outreach projects Compose, review and edit correspondences, letters and reports Create spreadsheets, graphs and presentations Copy, organize and distribute information packets Create student records and file personal and confidential information Track and maintain student database, run daily reports for missing information Contact outside vendors to schedule routine and emergency maintenance Order and purchase office supplies. equipment and furniture Review outstanding invoices, prepare payments and reimbursement vouchers and update expenditure database Distribute incoming mail, prepare outgoing packages and schedule pick ups Perform other clerical duties as assignedSales Associate (Seasonal)Price Busters Furniture - District Heights, MDNovember 2017 to April 2018 Meet and greet customers Identify customer needs and direct them to an appropriate product Answer incoming telephone inquiries from customers and vendors Be informed of the products details, specifications and information Coordinate and Schedule delivery dates and time with customers Resolve caller inquiry and provide excellent service for customer satisfaction Provide information to other departments as needed for follow up or additional assistance Process and review all transactions in system for completeness and update sales chart Paralegal Assistant InternshipThe Law Office of Aileen Oliver - Silver Spring, MD June 2017 to August 2017 Answer incoming calls Manage appointment calendar and confirm interviews and meetings Contact clients, lawyers, witnesses, experts and court personnel of important information Assist in preparing documents and correspondents for attorneys Assist in investigating facts of a case and maintain organized reference files Faxed, emailed and file paper work Other duties as assignedTherapeutic Behavior AideThe Childrens Guild Dc Public Charter School - Washington, DC August 2016 to June 2017 Prepare a weekly outline with upcoming lessons and curriculum for parents Process and update daily logs for student activities in tracking system Report any potential finding and problem that may be controversial within classroom Maintain files and update records to provide communication on student progress Work with individual student or small groups to reinforce learning and social skills Assist in the implementation of IEP and monitor progress Supervise student individually or in groups to maintain a safe and positive learning environment Assist with special activities and outreach projects Model conversations, manners, cleanup activities, listening, and everyday interactions Assist classroom teachers with maintaining student records and filing necessary paperwork Handle incoming materials and outgoing communication Cashier Part-TimeFootlocker House of Hoops - Hyattsville, MDOctober 2014 to August 2016 Greeting Customers Manage large amount of incoming calls and inquires Preparing store for openings by cleaning, fixing clothing and counting all registers prior to opening Operate cash register by handling cash, cards, and checks Handle large amounts of cash and placing the cash into the safe Discount purchases by redeeming coupons Managing and handle delivery packages File daily paperwork and receipts Assist with phone interviews for potential workers Train new hiresEducationPT/ Sophomore in Business AdministrationPrince Georges Community College - Largo, MDAugust 2015 to May 2022DiplomaBladensburg High School - Bladensburg, MDAugust 2011 to June 2015Skills Records Management Customer Service Data Entry/ Analysis Billing Front Desk Support Microsoft Office Calendar Management Office Administration PrioritizationAdditional InformationSkills:Microsoft Office applications (Outlook, Calendar Management, Word, Excel, etc.), Record Keeping, Well Organized, Able to multi task, Dependable, Team Player, Excellent Customer Service Skills