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Title Marketing Manager Customer Service
Target Location US-FL-Fort Lauderdale
Email Available with paid plan
Phone Available with paid plan
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8120 Pine CircleTamarac, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
ADMINISTRATIVESales Support / Sales / Project Management / Organized / Communicator / Multi-Tasker Confident and highly qualified marketing professional offering more than 15 years of marketing communications, product marketing, event planning and sales experience in the professional video and broadcast television industries, both nationally and internationally. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives within a highly competitive and rapidly changing marketplace. Proactive marketing manager, excellent negotiator, team builder and tactical planner with the ability to attract and secure key players in building strong and lasting business relationships. CORE STRENGTHS:Trade Show ManagementDevelop, Manage & Execute Multiple ProjectsStrategic PlanningExcellent Presentation, Writing & Editing SkillsMarketing & Collateral Material DevelopmentCompetitive Market AnalysisBudgeting & Expense ControlSelf-Starter and Creative ThinkerConfident Communicator & Problem SolverAbility to Multi-TaskPROFESSIONAL EXPERIENCENORWEGIAN CRUISE LINE  SUNRISE, FL 2021-PresentPersonal Cruise Consultant Outbound SalesResponsible for selling NCL products directly to consumers. Initiate calls to customers, build rapport, and track opportunities using a CRM system. Tasked with recommending products and services all while promoting customer retention as well as driving direct sales and insuring an overall customer service experience with Norwegian Cruise Line. Key accomplishments include:Assist customers in planning and booking future cruise vacations.Educate and provide pertinent information on various NCL cruises, itineraries, onboard amenities, and promotions.Make reservations, handle inquiries and ensure a smooth booking process.Establish and maintain quality customer relationships by delivering exceptional customer service. AMERICAN EXPRESS  SUNRISE, FL 2018-2019Small Business Sales Consultant Commercial Acquisition Group Tasked with speaking to successful business owners with annual revenues of $500,000 - $4 million persuading them to use American Express products for their business. Key accomplishments include:Make outbound cold-calls to small business owners using targeted lists provided by American ExpressEngage in phone consultations with small business owners and key decision-makersMaintain high levels of product and service knowledgeContinuously improved on key selling skills, including building rapport, understanding customer needs, handling objections and closing salesTAURUS HOLDINGS, INC.  MIAMI, FL 2017-2018Marketing and Events ManagerResponsible for all events and tradeshows including project management, logistical planning, coordination and execution. Key accomplishments include:Handled large scale tradeshows with tight deadlinesManaged exhibit house and on-site labor contractor including overseeing design and booth layoutOrganized and managed budgets for events and assisted Marketing Director with yearly trade show and event budget planningConducted post event audits and provided summaries of key improvements for future trade shows and eventsProvided close coordination with multiple teams in and outside of Taurus -- including sales, repair, shipping, various vendors, partners and other external companies as requiredDeveloped relationships with customers, dealers, buyers and vendorsProvided strategic direction as well as on-site executionWorked together with marketing team to provide input and to customize marketing strategy for individual eventsSelected trade show exhibit space with show managementPlanned and displayed brand messaging, marketing materials and productsOrganized and executed hotel accommodationsSupported dealer/customer events and requestsResponsible for selecting and ordering all promotional items FOR-A CORPORATION OF AMERICA  FORT LEE, NJ 2016-2017 Marketing ManagerWorked together with VP of Americas to develop and implement marketing and branding initiatives for the company and coordinated all efforts with headquarters in Japan. Key accomplishments include:Created and maintained marketing/advertising budgetDeveloped direct mail/eBlasts to heighten product awareness and enhance brandingAnalyzed on a monthly, quarterly and yearly basis sales analysis including product segmentation, geographical, and Dealer contributionUpdated and maintained customer databasesWrote and distributed Press Releases as well as company Director speechesCollected and analyzed monthly product sales trends by regionAssisted with regional trade show requirements, including booth planning, hotel accommodations, budgeting and executionProvided recommendations and feedback on development of new website initiative primarily handled by JapanOverhauled product brochures after translated from Japanese to an understandable English versionEvaluated and selected an advertising/marketing company to assist in re-branding and advertisingPosted company information on Twitter and Linked-In NEWBAY MEDIA LLC  NEW YORK, NY 2007-2015East Coast Sales ManagerINDEPENDENT MARKETING CONSULTANT  SAN RAMON, CASelf-Employed 2005-2007ACCOM, INC.  MENLO PARK, CA 1999-2005Marketing Communications ManagerEDUCATION:BOSTON UNIVERSITY, BOSTON, MA  Bachelor of Science: Communications; Minor: Advertising

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