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EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service and retail with over three years of experience resoling complex customer inquiries.Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.Authorized to work in the US for any employerWork ExperienceCashierFamily Dollar - Bronx, NYApril 2022 to July 2023 Product Knowledge Utilize cash registers. Multitasking Implement customer service and basic computations skills.  Microsoft Office Meet and greet customers and solve customer complaints. Exhibit team player skills to assist colleagues with various tasks. Maintain tidy work environment. Balanced all transactions every 3 hours of the day with credit card machines, cash registers and check scanners. Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt and cash register with 100% efficiency. Cleaned and organized the store, including the checkout desk and displays. Handled all customer relations issues in a gracious manner and in accordance with company policies. Answered customer telephone calls promptly and in an appropriate manner. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Checked out customer and maintained a friendly, professional demeanor at all times. Package HandlerFedEx - Edison, NJJanuary 2022 to June 2022 Unloaded trucks and routed package through facility to next delivery truck. Inspected packages for damage and followed handling protocols. Safely lifted heavy packages to prevent injury. Followed company rules and procedures Consulted with delivery drivers when loading trucks for deliveries. Met and surpassed productivity targets and quality standards. Adaptability Organization Teamwork Leadership skillsSales AssociateParty City - New York, NYMay 2021 to October 2021 Utilize cash registers. Implement customer service and basic computations skills. Meet and greet customers and solve customer complaints. Exhibit team player skills to assist colleagues with various tasks. Maintain tidy work environment. Achieved 100% compliance to company guidelines by restocking shelves and facing products in step with the company policies, ensuring all shelves are stocked every time. Collaborated with 20 team members to hit 95%+ customer satisfaction. Trained 2 new retail sales associates in customer service and best practices. EducationGEDMartin Luther King Jr. High School - Yonkers, NYMarch 2021 to June 2022Skills Time Management (3 years) Organizational skills (3 years) Communication skills (5 years) Leadership (6 years) Heavy lifting (2 years) Customer service (3 years) Cash register Cash handling Retail sales