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Title Customer Service Representative
Target Location US-AZ-Casa Grande
Email Available with paid plan
Phone Available with paid plan
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1Candidate's Name
Street Address  N Casa Grande AveCasa Grande, AZ Street Address
Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork HistoryRideshare / Delivery Driver April 2022  PresentSelf-EmploymentEnsure safe and efficient passenger transportation, provide excellent customer service, adhering to traffic laws, and maintain vehicle cleanliness and condition. Oversee navigation, routing, communication, service, maintenance, and food delivery. Maintain familiarity with the local area, efficient routes, effective communication, and service. Adhere to a clean appearance, excellent customer service, valid driver's license, clean driving record, and a reliable vehicle. Additional responsibilities may include grocer and food delivery. CDL Truck Driver March 2023  April 2022CRE Walmart DistributionDedicated route driver for CRE for Walmart routes. Responsible for transporting materials and goods among manufacturing, distribution and retail centers. Worked with Hickmans Egg Farm, Niagara Water, Tyson Chicken and delivered full trailers back to the Casa Grande Walmart Distribution Center as assigned. Responsible for driving, loading, unloading, inspecting, planning, maintaining, documenting, and communicating with dispatch, customers, and management. Pick up goods, verify loads, complete paperwork, and update job knowledge. Ongoing responsibilities include minimizing downtime and optimizing fuel efficiency. Customer Service Representative September 2021  November 2022 McKesson Specialty Scottsdale, AzAssist customers with unclear orders, computer literacy issues, and coupon/promotion entries. Assist with delivery options, and promotes loyalty membership by assisting customers in understanding rewards card benefits.Customer Service Representative February 2021  September 2021 RemX The Workforce Experts / Inbound & OutboundProvide telephonic patient counseling, ensure patient compliance with protocols, assisted medical staff with support, coordinated reimbursements, interact with patients, physicians, and multidisciplinary teams using various communication methods. Customer Service Representative April 2019  January 2021 Virtual Call Center InboundReceive inbound calls to assist customers with unclear order details, such as computer literacy or order format. Assist with delivery options, tracking, and delivery tracking. Help customers understand their rewards card benefits and how to use them, promoting loyalty membership. 2Medical Records Clerk June 2018  Feb 2019Courier Casa GrandeAnswering calls, routing calls, greeting people, scanning documents, notifying physicians, tracking new documents, traveling to Pinal, Pima, and Maricopa counties, maintaining office supplies, contacting vendors for repairs, and volunteering for company-sponsored events like food banks and expos.Accounting Clerk / Records Clerk October 2016  June 2018 La Palma Correctional CenterManaged over 3000 inmate financial accounts, including processing funds, purchasing supplies, and billing for medical visits. Maintained accurate records of inmate visits, payroll, and reimbursements. Ensured accurate billing and discounts and responded promptly to inmate concerns. Maintained a written dialogue with inmates regarding trust, escrow, or restitution accounts, ensuring timely responses to all issues. Assist officers, case managers, and investigative staff with individual inmate files, prepared intake files for transport, verifies legal documentation, data-enters case information in CA software, files cases, preserves records, and performs general clerical duties in case managementReceptionist July 2014  September 2016National Vitamin CompanyAnswered a multi-lined switchboard with over 65 extension panels, greeted visitors and vendors, and established connections with appropriate contacts. Drafted company extensions lists, screened calls, ordered supplies, assisted payroll with bi-weekly reports, and maintained accurate accounting. Conduct audited uniform service reports, entered employee orders, collected monies, and counted coupons for reimbursement to the Department of Veterans Affairs. EducationCentral Arizona College Office and Computer Skills & Telephone Techniques Certifications Commercial Driver License March 2023Certifications and SkillsArizona Department of Public Safety Level 1 Clearance Card (exp 6/13/2024) Multi-lined / Switchboard phone operator10 key touch with 13500 keystroke / Type 57 wpmProficient in various computer software programs and all office machines ReferencesAvailable upon request.

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