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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Garner, NC Street Address
PROFESSIONAL SUMMARYA methodical expert meticulously dedicated to testing methodologies, drafting precise specifications, and collaborating with colleagues to execute top-notch testing processes. I am proficient in planning, troubleshooting, and have extensive expertise across mobile, PC, and software products.SKILLSAgile and Scrum EnvironmentsProduct Development and LaunchRF TheoryQAData AnalysisProduct CertificationAT&T 10776Verizon Global FITTest Case ScenariosStakeholder relationship managementInstallation and IntegrationRadio and Cell Phone ProgrammingDefect AnalysisDefect/Bug TrackingT-Mobile 3038CDG3WORK HISTORYOct 2022  PresentCommunications Systems TechnicianM. C. A.  Morrisville, NCJun 2021  Jan 2022Quality Assurance AnalystD.B. Technologies - Garner, NC Install, upkeep, and offer technical assistance and maintenance for wireless communication apparatus. Supervise installation tasks as a Lead Technician. Directly manage and oversee the setup of communication equipment, including hardware installation and device configuration such as base stations, repeaters, mobile devices, portable devices, and wireless broadband equipment Evaluated business needs and user experience objectives to craft comprehensive test plans and cases. Proposed enhanced workflow processes within a Scrum framework, resulting in a 23% boost in testing efficiency within the SDLC. Conducted thorough quality assessments of documentation to guarantee alignment with project plans, scope, and specifications.Jul 2018 - Mar 2020Regional Quality Assurance ManagerGoogle Fiber / One Path - Cary, NC Coordinate quality management and compliance reviews involving One Path VPs, Area Operations Managers, and Local Supervisors. Developed project plans and communicated deadlines to ensure timely completion. Motivated associates who were falling short of departmental standards, resulting in a 45% improvement in departmental qualityNov 2016 - Dec 2017Field Test LeadD.B. Technologies - Morrisville, NC Conduct field tests to assess the functionality and compatibility of hardware design and software releases for wireless mobile devices. Devised and executed performance strategies and plans aimed at fostering ongoing enhancementsMar 2015 - Sep 2016QA EngineerLenovo / CTG - Morrisville, NC Investigate software flaws and facilitate weekly bug triage meetings with development and product teams. Engage with executives and stakeholders by delivering comprehensive weekly and monthly QA trends along with defect reports.May 2015 - Jan 2016Adjunct ProfessorWake Technical Community College - Cary, NC Meticulous Professor refining assignments and applying a problem-solving approach as mentor to budding Android Studio Engineers. Led Android Boot camp course, delivering instruction to groups of up to 15 students. Assessed and refined lesson plans and course content to foster student-centered learning outcomes.EDUCATIONApr. 2023ASTRO25 Repeater Site Maintenance CourseMotorola Solutions Schaumberg, ILMotorola ASTRO25 IV&D GTR8000 workshop, RF, and RadioApr. 2023P25 Networking Professional CourseMotorola Solutions Schaumberg, ILMotorola Essentials and applied networkingFeb. 2023P25 System Technical Associate CourseMotorola Solutions Schaumberg, ILMotorola ASTRO 25 subscriber portfolio, system overview, R56 standards, and radio operations.Apr 2022Product Owner CourseUdemy Mountain View, CAProfessional development in Product OwnershipApr 2014Comp TIA A+ CourseWake Technical Community College Cary, NCContinuing education in mobile devices, networking technology, hardware, virtualization and cloud computingMar 2006  2014 Android Logging and Flashing Course, LTE Course, CDMA/EVDO CourseQualcomm Redwood, CAWCDMA, 3G, 2G Course, Symbian Platform, Android Platform, Introduction to LTE, QC /ALMCERTIFICATIONSMotorola  ASTRO25 Site MaintenanceMotorola  LTE Technical AssociateMotorola  P25 Networking ProfessionalMotorola  P25 System Technical AssociateMotorola  Public Safety LTE Sales AssociateMotorola  Professional / Commercial Technical AssociateMotorola -  Professional / Commercial Technical Sales AssociateMotorola  US Federal Govt. Partner BundleMotorola  MR Sales AssociateMCI - EVDO/Packet Backhaul CourseGTE - Multi-Channel Communications Systems Operators CourseGTE - Mobile Subscriber EquipmentTransmissions Systems OperatorCourseEricsson  RT2AFFILIATIONSPresident  West Care 4 U Foundation  westcare4u.orgInternational Dean of Pledges - Alpha Lambda Psi Military Fraternity, Incorporated - www.alphalambdapsimf.orgState Secretary (Delta Chapter NC) - Alpha Lambda Psi Military Fraternity, Incorporated - www.alphalambdapsimf.org