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Title Customer Service Representative
Target Location US-IL-Oak Lawn
Email Available with paid plan
Phone Available with paid plan
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Carolyn QuinlanStreet Address  S. Harlem Ave Unit 3WChicago Ridge, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL EXPERIENCEUnivar Solutions, Downers Grove, IL September 2020  August 2024Track and Trace AssociateProcess Freight Orders by adding departure and arrival datesWork on Trace and Trace work to close out old ordersUnivar Solutions, Bedford Park, IL January 2019  September 2020Customer Service RepresentativeProcess all customer ordersProcess Canada Orders for Export including filling out Export Paperwork and getting approval from SalesforceWork on SME Onboarding of new customers and reactivating old customerAdd all message text to SalesForce for mini bulk/bulk site profilesKnight Paper Box (Nosco), Chicago, IL November 2016  July 2018Staff AccountantOwned all functions in the Accounting department including AR/AP, cash Receipts, petty Cash and invoicingPrepared daily delivery schedules for all truck lines to maintain ordering and unloading containers on a timely manner; using Macro to ensure utilization of each loading stationProcessed all customer orders via email and transferred them using EDI systemWorked on reducing cost(s) on paper products and scrap materialTrained on ASI program and assisted in writing manuals for other usersSupported customer inquiries, problem solving and continuously searched ways to improve customer relationsCCI Mfg., Lemont, IL April 2013  September 2016Distribution Customer Service CoordinatorOwned all functions in the Shipping department including bulk tank trucks, dry vans, and ocean/rail containers; and processed all shipments from five (5) packaging locationsPrepared daily shipping schedules for all truck lines to maintain load bulk tankers on a timely mannerUsed Macro to ensure that each loading station was utilized accuratelyProcessed all customer orders via email and transferred them using EDI systemContinuously worked on reducing costs on freight and shipments; keeping freight demurrage cost down by pre-scheduling/planningTrained on AX program and assisted in writing manuals for other usersServed as back-up for the purchasing department including ordering raw material product for all vendorsMaren Engineering, South Holland, IL August 2012  April 2013Accountant/HR AdministratorOwned all functions of the Human Resources department including payroll, benefits, workers compensation and 401(k) retirement planManaged all AR/AP overseeing all departments including issuing checks and balancing all bank accountsPrepared all financial reports for month-end and end of quarter for CFOProvided the company President with weekly cash analysisPrepared all tax and sales tax forms as required by the States of Illinois, California, Indiana, Louisiana, and WashingtonContinuously reduced costs on freight and small package shipmentsMPC Group LLC, Chicago, IL June 2008  January 2012Traffic & Operations ManagerSupported all leadership team as well as managed all outbound international, domestic shipments and traffic managed all inbound materialsDeveloped freight (small package) relationships and contracts with large corporations (e.g., FedEx, UPS) and other regional freighter carriers.Managed and maintained strict material budgets using inventory control techniquesResponsible for forecast of material needs using new ERP and MAS 200 systemsSupported Purchasing manager with ensuring proper inventory levels and all inventory functions including cycle counts and reconciliationExecuted special projects assigned by VP of Operations including challenging collections, payroll changes, telecom problem resolutions, new hires, benefits enrollment, insurance claim management and IT help ticket response/supportWR Grace, Chicago, IL January 2005  May 2008Production CoordinatorPlanned production using MRP on SAP systemForecasted needs within MRP (SAP) and produced schedule of material for manufacturing processPosted batch cards for four (4) different departmentsPlanned and scheduled all shipmentsMaintained all reports using SAP and ExcelHandled all inventory including cycle counts, reconciling, variances, batches and picking and processing ordersEDUCATIONLakeland College, Mattoon, ILCertification in Computer Technology4.0 GPA, July 2000Lewis University, Romeoville, ILAssociate Degree in Business Studies3.9 GPA, May 1996SKILLSImport/Export, ERP, MAS200, SAP, Radius, Hybrid, AX, Navision, Kronos Time Management, Intranet and Microsoft Office

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