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Click here or scroll down to respond to this candidate484 Stuyvesant Avenue, Trenton, NJ 08618 PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
ObjectiveTo become a Corporate Specialist where I can utilize my dedication and initiative to resolve and accurately handle all of our customers inquires, also make sure we are always in compliance with our daily tasks by providing feedback on daily processes that can be enhanced to make our team more productive.Professional HighlightsClient Experience AgentResearch and resolve customers & clients problems that at time require in-depth investigationWork in a team environment, work with different departments to complete research needed on accounts for the customersMaintain all telephone operation standardsReceive and answer incoming emails from the clients in regards to loansInbound Call RepresentativeProcessed sales for entry level account representatives to senior account executives and sales managersTechnical assistance provided to entry level technicians to advanced system expertsWorked closely with different departments such as: Customer Service, Finance, Human Resources and MarketingCommissary Manager/Transport CounselorOversaw security checkpoints and monitored video camerasMaintained safety, security, orderliness and cleanliness throughout the facilityReported and provided written documentation for all accidents, behavioral incidents and headcountsAdministrative AssistantResponsible for the provision of efficient and effective reception services, and for administrative support to other staff as directed by my supervisorAnswered incoming calls on a multi-line phone and respond to public inquiries in a courteous manner within scope of knowledge and authorityReceived and distributed incoming mailSkillsTyping 45 wpmSwitchboardRecord & File MaintenanceMicrosoft Word & ExcelData EntryTime Management SkillsCustomer ServiceOrder ProcessingMail ProcessingTeam PlayerEmployment HistoryCustomer Service RepresentativeCenlar FSB, Ewing, NJ2014 - PresentInbound Call RepresentativeCanon, Burlington, NJ2013 - 2013Commissary Manager/Transport CounselorBo Robinson Assessment & Treatment Center, Trenton, NJ2008 - 2013Administrative AssistantHobart West Solutions, Princeton, NJ2004 - 2007EducationSORA CertificateSORA Academy, Trenton, NJ2013ReferencesReferences are available on request. |
