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Street Address Savannah Avenue PHONE NUMBER AVAILABLEEMAIL AVAILABLEMEDICAL ASSISTANT/CUSTOMER SERVICE REPRESENTATIVEProfessional SummaryMedical Assistant with over 2 years of experience. Excels in leveraging innovative patient care techniques and efficiency improvement strategies. Demonstrates a strong commitment to enhancing clinic operations through meticulous patient record management and the application of novel blood-drawing methods to minimize discomfort. Eager to adopt and mentor in cutting-edge practices, ensuring high patient satisfaction and team performance. Customer Service representative with over 3 years of customer service experience, equipped with exceptional communication skills. Proven ability to empathize with, listen to, and find effective solutions for customers all while maintaining a professional decorum. Employment HistoryCustomer Service Representative, Convergent2017 Nov 2021Medical Assistant, Medical SpecialistsDec 2021 2023SkillsTime Management. Analytical thinkingProblem Solving. Positive AttitudeLeadership. Team collaborationOrganization. Clinic operationsCommunication. Blood drawing techniquesCustomer Satisfaction. Call handling optimizationPatient Care Management. Customer loyalty programs Conflict Resolution. HIPPA complianceTraining and DevelopmentEfficiency ImprovementFeedback System Implementation2EducationHighschool Diploma, Burke County HighschoolAug 2013 2017Medical Administrative Assistant, Ultimate Medical Academy Aug 2017 Dec 2020Clinical Medical Assistant, Breath of life training LLC Jan 2017 2020Surgical tech, Miller Motte2024 PresentInternshipsMedical Assistant, Medical Specialists2021 2021Completed my one month internship at this doctors office and was hired on after I completed the internship. |