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PROFESSIONAL SUMMARYSKILLSEXPERIENCEMARIETTAJONESMResults-driven administrative professional bringing progressive background in [Type] environments. Natural leader and problem-solver with exceptional skills in customer relations, training in Microsoft Word, Office and PowerPoint, Sufficient collecting monies for service rendered at time of services.. Microsoft Word Written communication Customer relations Task prioritization Report preparation Time management Patient Registration Coordinator November 2000 - March 2009 Grace Hill Neighborhood Clinic Saint Louis, MOImproved staff performance through continuous monitoring and training updates. Preserved customer loyalty by quickly and completely resolving complaints. Strengthened budget planning by contributing administrative expertise and operations knowledge. Certified Nursing Assistant March 2009 - January 2015 Visiting Angels Saint Louis, MOProtected patients by monitoring conditions and promptly reporting problems to RNs. Supported registered nursing staff by helping develop and carry out effective care plans. Improved patient quality of life by assisting with daily living activities. Kept patients clean, dry, and properly cared for under direction of registered nurses. Handled non-medical patient care activities, including laundry, food preparation, and room cleaning. Offered support, companionship, and stimulation through conversation and recreation. Maximized patient comfort by keeping rooms clean and consistently meeting individual needs. Kept patients comfortable with clean linens and well-stocked rooms. Resolved patient issues by quickly responding to calls and emergency issues. Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.Daycare Provider January 2001 - January 2008Precious Angel - Self employed Saint Louis, Missouri Minimized spread of infectious diseases by using proper cleaning and sanitation protocols. Protected children with good safety and security policies. Created lesson plans appropriate for each age group. JEDUCATIONProtected groups by securing indoor and outdoor spaces. Balanced rest, play and learning with effective scheduling. Minimized spread of germs with thorough cleaning and sanitizing. Supported children's emotional and social development, encouraging empathy and positive views. Maintained safe play environment.Communicated with children's parents or guardians about daily activities, behaviors, and related issues. Observed and monitored children's play activities. Entertained children with diverse daily activities and special events. Diploma October 2006Sanford Brown College, Hazelwood, MODiploma May 2015Everest College, Hazelwood, MO