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Street Address South Park AvenueSouth Holland, IL Street Address -1503PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEExperienced manager with a proven record of directing multiple departments and management levels, including operations, administration, sales, and service. Skilled at delivering results in a fast-paced environment with experience in needs assessment, work flow organization, decision-making, problem solving, and team building.PROFESSIONAL EXPERIENCECORNER BAKERY CAF CHICAGO, ILManager 1999 PresentOperated a $4-4.5 million annual sales environment at a prepared-to-order, fast casual restaurant (This location was the top sales-producing Corner Bakery Caf nationwide.)Often chosen to travel to neighboring stores, to serve as managerImplemented successful plan that identified and addressed internal theftResponsible for employee training, conducting weekly inventory, and maintaining the controllables (labor and cost)Proven ability to drive sales (Demonstrated by finishing first in catering sales competition, which benefited the No Kid Hungry Campaign)Managed 45-51 employees, which oversaw food service, customer service, and operationsManaged all dining room, kitchen, and catering functions, while delivering on customer satisfactionINTERTRACK PARTNERS/JACKSON OTB CHICAGO, ILGeneral Manager 1988-1999Held profit & loss (P&L) responsibility and final decision-making authority over a multi-faceted off track betting enterprise that included:Managing a service operation that generated $900,000 in average weekly cash receiptsDirecting two dining and lounge operations, as well as banquet servicesSupervising over 100 hourly personnel, various facility managers, and contract securityCoordinating with three separate labor unionsAssisting the comptroller in developing a $2+ million annual operating budgetSupervising purchasing negotiations, bid selection, and vendor managementMaintaining accounting records, payroll, inventory, and schedulesPIZZA HUT HOUSTON, TXManager 1985-1988Promoted from Assistant Manager, based on performance and abilityHeld P&L responsibility for sales, costs, scheduling, inventory, and customer satisfactionSupervised up to 18 employees in a store generating up to $14,000 in salesEDUCATIONUNIVERSITY OF ILLINOIS AT CHICAGO CHICAGO, ILBachelor of Science, Business Administration |