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Click here or scroll down to respond to this candidateCandidate's Name
SERVICE ADVISOREMAIL:EMAIL AVAILABLECONTACTLYNNBROOK HIGH SCHOOLCupertino, CaliforniaHigh School Diploma (Jun 1974)EDUCATIONResults-oriented professional with over 20 years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Service Advisor role at your company.CAREER OBJECTIVEService Advisor/PartsSolano Cycle, Orange Park, Florida / Feb 2021 - Present Prepare work orders by describing symptoms, problems and causes discoveredEnsure that required documentation is complete and in compliance with regulations and standardsCommunicate estimated completion time, regular updates and follow through on each customer vehicleSuggesting upsales whenever appropriateCarefully inspect every finished repair order for proper completion, pricing and accuracyService AdvisorTravel Camp, Jacksonville, Florida / Jun 2018 - Feb 2021 Work with each customer to ensure proper prepare to their RV understanding that each customer has a different knowledge level of their RV and repairs needed.Verify warranty and service contract coverage by examining records; explaining provisions and exclusions.Prepare work orders and ensure all documents are complete and in compliance with regulations and standardsSales ManagerAutomac USA, Jacksonville, Florida / Feb 2014 - Jun 2018 Generated leads from dealers of customers that could not get approved at other dealerships. Assisted customers with getting their credit back on trackManage 150 inbound calls on daily basis.Train all new sales people on greeting customers, making sales and completing all required paperwork.CollectorGC Services, Jacksonville, Florida / Mar 2013 - Jan 2014 Collect student loans for national student loan program Exceeded calls per day and monthly productionrequirements.Proficient at skip tracing utilizing internet and othersources Branch ManagerLabor Ready, Orange Park, Florida / Apr 2008 - Nov 2012 Developed relationships with new and existing customers to foster customer loyaltyEXPERIENCEImpact revenue by utilizing a consultative sales approach to actively deepen and increase sales activityMeet and exceed operation income and sales budget goals Oversee accounts receivablesTrain staffReferences available upon requestREFERENCES |
