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Click here or scroll down to respond to this candidateTSCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Tallahassee, FL Street Address
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Revenue GenerationHandle large amounts of cashReconcile and close team members' cash drawersIdentify customer needs and provide solutionsCondentiality understandingCustomer ServiceSafe driving techniquesRelationship BuildingSafe Driving PracticesProcesses and proceduresStrategic PlanningProblem-SolvingPunctualityRoute DeterminationDOT ComplianceSchedule ManagementTime ManagementUber, Lyft, Private Tallahassee, FloridaDriver12/2020 - CurrentManage time eciently when making multiple stops along designated routes.Monitor road conditions during trips to determine if any adjustments need to be made due to weather or trac delays.I provide excellent customer service by responding promptly to customer inquiries and complaints.Follow all applicable trac laws, regulations, and defensive driving techniques while operating company vehicles.TwistedT Designs Tallahassee, FLGraphic Designer01/2009 - CurrentDevelop graphics, logos, and layouts for product illustrations, company logos, and websites.I implement client feedback into design revisions, ensuring nal deliverables meet project requirements.Utilize typography, color, and layout to enhance visual communication and message clarity.Select colors and themes while adding functionality to create new designs. Dollywood Theme Park Pigeon Forge, TNTeam Leader, Sales Operations10/2015 - 02/2018Ensured compliance with company policies related to safety, security, and privacy regulations.Implemented strategies to increase eciency within the team. Monitored sta performance and provided feedback on areas of improvement.Resolved customer complaints quickly and eciently. Provided daily direction and guidance to team members in Sales SummarySkillsExperienceOperations.Collaborated with other departments to ensure smooth workow processes across the organization.Coached team members on best practices for achieving success in their roles.Informed customers about product pricing and answered questions regarding products and services available in the store. Received payment by cash, check, credit cards, vouchers or automatic debits.Processed credit card transactions accurately and eciently. Operated cash registers to process payments for goods and services. Complied with all health and safety regulations while performing job duties.Identied opportunities for process optimization within the department. Coached sta on strategies to enhance performance and improve customer relations.Nightingale Nursing Agency Douglas,GACertied Nursing Assistant04/2014 - 10/2015Created schedule in coordination with clients and their schedules Assisted patients with activities of daily living such as bathing, grooming, and dressing.Assisted with ambulation of patients utilizing appropriate equipment safely.Provided emotional support to family members regarding end-of-life decisions.Participated in educational programs related to nursing assistant skills development.Monitored vital signs including blood pressure, pulse rate, respiration rate. Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.Responded quickly to emergency situations involving sudden illness or injury.Maintained accurate records of patient care, condition, progress, or problems for review by medical sta.Convergys, DirectTV Call CenterValdosta, GeorgiaCustomer Service Representative07/2010 - 04/2014Provided accurate information about products or services to customers. Assisted customers with product inquiries, orders, and complaints in a timely manner.Answered incoming customer calls promptly, providing courteous and professional service.Resolved customer issues by troubleshooting problems over the phone. Maintained up-to-date knowledge of company products and services. Ensured all customer questions were answered completely and accurately according to company policies and procedures.Utilized computer systems to track, gather information, and and or troubleshoot customer issues.Collaborated with other departments to resolve complex customer inquiries.AKJ&Co Valdosta, GAOwner03/2006 - 10/2009Maintained relationships with existing clients by providing superior customer service.Conducted performance reviews for employees on a regular basis. Managed daily operations of business, including hiring and training sta. Oversaw budgeting and nancial management.Provided direction and guidance to employees.Ensured compliance with local, state, and federal regulations. Reviewed legal documents related to business operations. Identied new opportunities for growth, expansion, and diversication. Delegated work to sta, setting priorities and goals. Maintained accounts payable les and records in an organized manner. Developed relationships with customers to facilitate timely payments on overdue accounts.Processed payroll information for employees, including calculating wages and deductions.Brinson Rentals Douglas, GADistrict Manager08/2004 - 09/2008Provided ongoing coaching and training for store managers on how to maximize productivity and prots.Reviewed inventory levels at each store in order to ensure adequate stock availability.Regularly communicated updates regarding changes in policies or procedures down through store level employees.Maintained accurate records of employee attendance and payroll information for all stores within the district.Resolved customer complaints quickly and eectively while maintaining a high level of customer service satisfaction.Florida Gateway College Lake City, FLAssociate of Arts in Business ManagementRelevant Coursework and Training Programs:3.5 GPANationally Certied PhlebotomistCPR & First Aid CertiedTop Uber Driver in the Tallahassee AreaEducation and TrainingCertications |
