Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-GA-Lithonia Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SKILLSCustomer ServiceActive ListeningCritical ThinkingData EntryCustomer RelationsProblem ResolutionCall center experienceComputer ProficiencyCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.WORK HISTORYNovember 2023 - April 2024Customer Service Representative (Remote) Accenture, Atlanta,GA January 2015 - November 2023Console Officer/Customer Service Representative Walden Security, Atlanta, GAJuly 2001 - April 2014School Safety Agent New York City Police Department, New York, NY Handled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered 20-25 telephone calls per day promptly to avoid on-hold wait times. Updated account information to maintain customer records. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Enhanced communication efficiency by monitoring and managing console operations for fast-paced environment.Contributed to safe working environment through vigilant monitoring of security systems and adherence to established protocols.Maintained accurate records, contributing to efficient data retrieval and resource allocation.Collaborated with team members to optimize workflow and enhance overall productivity.Managed approximately 30-35 incoming customers inquiries and calls per dayEstablished strong relationships with local law enforcement agencies for increased collaboration on safety initiatives.Participated in ongoing professional development opportunities related to school safety matters, staying informed about industry trends and best practices relevant to role responsibilities.Enhanced school safety by conducting thorough security checks and monitoring student activities.Provided support during emergency situations, ensuring timely response and effective communication among all parties involved.EDUCATIONCONTACTLithonia, GA 30038PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileMay 1987Associate of Arts Liberal Arts And General Studies College of New Rochelle, The, New Rochelle, NY