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Title Technical Support Customer Service
Target Location US-TX-Hutto
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An Expert in the design, installation, management, equipment testing, and the commissioning of HVAC Controls and Building Automation Systems.Round Rock, TexasEMAIL AVAILABLEPHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLEEXPERIENCEHeat Transfer Solutions: BAS Senior Technician/Field Operation LeadJuly 2021- May 2024BAS design and interpretation of project drawings to BAS SubmittalsIdentify/Resolve BAS equipment installation issues/compatibility between: HVAC, Mechanical, Electrical, Life Safety, Building Network and Structural SystemsSubcontractor Management: Project site walk/submittal review, project schedules, material handoff and mobilization, incorporate installation process and safety regulation/proceduresBAS Onsite/Remote Technical Support for: BAS Customer Service Requests, HTS - Service Technicians, HTS Sales Team, HTS Project Owners and Customer Warranty PhaseAttend project meetings with the General Contractor and other tradesmenGenerate system databases with Niagara/Tridium Software ToolsPerform project safety assessment and attend safety orientations/meetingsEnsure project milestones are met and implement HTS WorkmanshipIdentify and Generate Change Orders and Request for Information DocumentsJohnson Controls Incorporated: System Designer IIAugust 2012 - July 20212012 - 2018 Controls Service TechnicianOn call Service RequestIdentify mechanical failuresProvide resolutions based on trend/alarm dataTroubleshoot network communication faultsService controls on: central plant chillers, cooling towers, condensing/chilled water pumps, by-pass valves, Boilers, Heat Exchangers, Roof Top Units Etc2018 - 2020 System Technician - Projects TeamWorked with our installation subcontractors: material handling, scheduling, mobilization etc..Ensured proper cabling for the project application ex: 18/3 shielded plenum for BacNet etc.Control cable for the proper equipment control ex: Analog 0-10 vdc shielded or Binary 24vac maintainedEquipment DDC downloads, startup and checkouts, generate reportsFront end database downloads to system servers (Virtual and Actual Blades on racks)Generate, test and download graphical interface of building equipment and integrated systems, representing live viewsBuild alarm extensions on equipment data points: Non-critical to Critical priority levels with system notifications via email, text, and phone callImplement team safety standards and OSHA RegulationsInstruct customer training on the BAS Frontend Interface on how to: operate, override, adjust/manipulate, identify issues, navigate through the systems equipment, generate data logs of critical pointsCustomer support throughout the warranty phase after the project completion2020 - 2021 System DesignerDesign and Deliver BAS Control System Submittal Packages for Major Projects Div.Write control sequence of operations based on MEP drawings and ensure that it meets the engineered applicationCommission equipment controller programs to ensure SOO is implemented and meets all regulations ex: life safety sequences for equipment response stateDesign graphical interface for the building HVAC and Integrated Systems Ex: Stairwell Pressurization Fans, Fire Alarm Devices etc..Write, test and deliver software programs for field equipment controllers, network servers and integrated controllers using virtual data points to accommodate event created by mechanical failuresProvide technical support for our field technicians and customer building engineersAC&R Services: Field Operation Supervisor2009 - 20122009 - 2011 HVAC Mechanic (Apprentice to Level III)Learned AC troubleshooting on HVAC units 2-50 TonsExecuted service requests on multi/single zone unitsIdentify cause, generate resolution reports on split and rooftop unitsGenerate customer reports with material ordering and detailed procedures2011 - 2012 HVAC Mechanic (Field Technician Supervisor)Assign, schedule and expedite customer service request to our techsCreate field reports and resolution plans to our service techsProvide technical support to our techs and relay reports to our national accounts teamSales support on unit applications, install procedures, startup and operation checkout documentationImplement team safety standards and OSHA RegulationsPurcell Electric Incorporated: Team Leader (Commercial Projects Division)2004  2008Residential Apprentice ElectricianManage and operate company truck to provide electrical installationsInstalled electrical systems on custom homes of 200 AMP or lessInterpret electrical drawings to our installation team and provide supportTerminate electrical panel circuitry and implement all national electrical code and safety guidelinesGenerate project reports to the general contractor and PEI SupervisorsManage material and inventoryAttend continuing education classes and upkeep with Texas LicensingPerform panel hot checkouts and identify any design circuit overloads or improper supply voltagesImplement team safety standards and OSHA RegulationsEDUCATIONEverest Institute: Austin, Texas - HVAC & R Universal Technician Certification 2008 - 2009Attended and completed the 15 month training courses to receive the Universal Tech CertificationCompleted the OSHA 10 Requirements to receive my OSHA CardCompleted the EPA requirements to handle refrigerants associated with HVAC and Refrigeration SystemsDurham I.S.D: Huntsville, Texas - GED 2003SKILLSCustomer expectation specialistSubmittal/Asbuild DesignEquipment DDCProgrammingGraphics Generation: GGT, Visio, BlueBeam, NiagaraData Analyst: Alarms, Preventative Maintenance, Ai Quality and Equipment TrendingGenerate System DatabasesServer to controller, downloading and uploadingIdentifying System faultsRS845, Bacnet RS232Wireless CommunicationsNetwork cabling proceduresSystem Integration SpecialistFunctional testing with 3rd party agenciesForsee System failuresStairwell Pressurization systems: Exhaust, Supply and outside air isolationLANGUAGESEnglishSpanish

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