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PROFESSIONAL SUMMARYSKILLSEXPERIENCEDEBORAHBATSOND1367 Persimmon Tree Ln, Dover, Delaware 19901, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE Personable Server skillful in maintaining accuracy and friendly demeanor in high-volume environments. Works collaboratively with FOH and BOH crew to support seamless restaurant operations. Memorizes menu offerings, makes catered recommendations, and fulfills special requests to drive guest engagement and satisfaction. Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player.Friendly Server with terrific engagement and interpersonal skills. Greets guests and explains daily specials to help patrons make decisions. Energetic team player willing to work any shift and considered punctual, pleasant, and reliable.Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.Willing to take on any task to support team and help business succeed. Offers strong customer service skills and abilities to work as a team.Point of sale system Team member support Guest engagement Order management Food safety oversight Menu item recommendation Plate presentation POS operation Positive and professional Utensil cleaning Strong communication Menu memorization Table bussing Cleaning and sanitizing Beverage preparation Time managementSupervisor November 2020 - CurrentDelaware State University Dover, DeSet staffing schedules, administered payroll, and coordinated equipment maintenance. Improved team performance by providing direction and hands-on support. Focused employees on important tasks and prioritized work actions to accomplish daily goals. Adjusted staff methods to achieve new objectives based on company demands. Monitored numerous employee activities and assigned tasks to cover demands. Reduced product damage and team member injury risks with implementation of regular safety training. Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.Oversaw employee training and staff management tasks. Controlled labor costs by streamlining workflows based on expected demands. Directed staff management, task delegation, merchandising, and customer service. Met customer demands by tracking market changes and adapting strategies to match. Server July 2021 - November 2021BPiazza Mia Dover, DelawareProcessed payments as credit card transactions, gift cards, or cash transactions. Memorized menu additions, changes, and limited offerings. Coordinated table assignments and arranged tables for groups. Delivered food and beverages quickly to customers. Followed safety, sanitization, and food handling guidelines. Kept food service and preparation areas clean and neat. Supported bussers with table-cleaning during high-volume shifts. Trained new servers in company policies, guest service standards, and best practices. Entered orders into computer system to coordinate with kitchen staff. Reconciled cash tills in kitchen and bar areas as part of closing duties. Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors. Managed billing and payments with POS system and accurate order input. Supported team consistently, helping with hostess, food delivery and bussing needs. Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine. Increased bill totals by suggesting drinks, desserts and other add-on purchases. Satisfied customers with fast, friendly and knowledgeable support. Enhanced team efficiency with well-stocked stations and efficient side work. Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables. Manager August 2020 - November 2021Friendlys Dover, DelawareImplemented new policies to reduce waste, streamline activities, and better control expenses. Prepared schedules and assignments to meet short- and long-term business demands. Cross-trained staff in secondary roles to expand operational diversity. Met financial targets by establishing budgets and controlling expenses. Monitored employee work to assess performance and identify knowledge gaps. Supervised teams and provided clear objectives and consistent, performance-oriented policies. Organized training for new team members and routine retraining for established employees. Kept all paperwork current and compliant with internal standards and legal requirements. Met customer demands by tracking market changes and adapting strategies to match. Directed daily store operations, including staff management, task delegation, merchandising, and customer service.Controlled labor costs by streamlining workflows based on expected demands. Managed daily workloads by organizing effective schedules and delegating tasks. Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.Oversaw employee training and staff management tasks. Server February 2007 - July 2021Dover Down Dover, DeMemorized menu additions, changes, and limited offerings. Coordinated table assignments and arranged tables for groups. Processed payments as credit card transactions, gift cards, or cash transactions. EDUCATIONPolytech High School, Dover, Delaware May 1996