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Street Address  Park Ave NEOtsego, MN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEProfessional Sales & Provider Network Recruiter. 10 plus years of experience with a background in provider/client based assistance services as well as recruiting & customer service. JOB HISTORY/DUTIESQuality Control Inspection -Medical Extrusion Technologies Elk River, MN Start 3/23-currentPatient Care Coordinator, Provider Network Specialist, Provider Network Recruiter Amplifon Hearing HealthMinneapolis,MNStart Date: 02/2016 End Date: 09/2021 Handle inbound and outbound calls from providers and patients wanting help on a variety of issues, accomplishing other tasks between calls, helping to hit company SLA benchmarks, while maintaining 90% quality scores for quality assurance. Recruit and contract high quality hearing care providers to join the network by initiating outbound calls to provider offices, confirming interest in participation in the network, and maintaining the appropriate documentation. Initiate and execute provider contracts and agreements from start to finish, meet targets to ensure contracts are being worked and closed in a timely manner. Support and communicate contract terms, payment structures, and reimbursement rates to internal and external customers. Demonstrate experience and success in executing multiple agreements on an ongoing basis  Proficiency in MS Office applications Serve the companys external and internal customers using various platforms including phone, emails, screen sharing tools, and instant messaging. Serviced and growing the companys accounts by working with sales teams and other internal departments to provide value to our network and customers. This includes, but not limited to, developing account growth plans & providing business solutions to our provider accounts. Sales LeadUniversal Promo IncRogers,MNStart Date: 07/2011 End Date: 11/2014 Handled inbound and outbound grievance calls and escalations. Negotiate prices or terms of sales or service agreements for corporate accounts. Prepare and submit sales contracts for orders. Answer customers' questions about products, prices, availability, or credit terms. Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Initiated quality assurance training and benchmarks for call center staff. Sales SupportBernick's CompaniesSt. Cloud,MNStart Date: 09/2003 End Date: 11/2006 Plan commercial displays to entice and appeal to customers. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Consistent ongoing support to Sales Lead. Managed key accounts through a weekly route, promoting and selling Bernicks' products to our clients.  Collaborated with other team members regarding sales goals and customer needs. EDUCATIONDEGREE: Bachelors Degree University of Wisconsin Superior Major: Physical EducationMinor: Community HealthDate Completed: 1998Courses: Health, Sciences, Physical EducationAdditional Skills:Microsoft Office, Microsoft Teams, Salesforce