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| | Click here or scroll down to respond to this candidateEMPLOYMENT HISTORYOCT Street Address
Assistant Store Manager, Starbucks, MiamiOversaw staff training, improving service qualityManage scheduling to ensure team is properly staffed to ensure positive customer experience while also maintaining a budget for store needs.Enforced health and safety regulations, maintaining a safe environment Enhanced customer experience, resulting in a 25% increase customer engagement. implementing mobile ordering system, increasing order accuracy and customer satisfaction. Mentored and developed staff, enhancing team skills and morale. Optimized inventory management, reducing waste and ensuring we had all product necessary to deliver consistent quality . MAR 2020Shift Supervisor, Starbucks, MiamiCreate positive atmosphere to improve Team Member experience Charge of creating order product shipment. Verified and counted products within the stores insurance within budget to sale ratio.Produce and manage a productive floor plan to ensure that the Store is running an effective and productive manner. Ensured register and safe had appropriate amount of money. Created deposits, handled change order with Brinks, and managed the distribution of tips.SKILLSFood Safety Certified Proficient in MicrosoftEDUCATIONNOV 2020Civil Engineering, Miami Dade College, MiamiMinor in BusinessMiami, United StatesEMAIL AVAILABLEPHONE NUMBER AVAILABLEADRIANA ROURAPROFESSIONAL SUMMARYInterested in cultivating a long-term career in ensuring a positive third place, where I may utilize my devotion to creating a welcoming and warm environment for my partners and customers. Working alongside peers and partners developing coaching plans which enhance performance. Actively recognizing obstacles and creating action plans to create improvement. |