| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Port Saint Lucie, FL EMAIL AVAILABLE LINKEDIN LINK AVAILABLE SummaryReliable, energetic and resourceful Network & Infrastructure Manager with over 2 decades of experience in the IT field. Accomplished in maintaining & securing a fully functional, high-performing business systems. Expert in new installations, configurations and repairs. Detail-oriented, innovative and thorough to develop optimal resolutions for network availability and reliability nation wide. Passion for daily involvement Tier II \ III support for help-desk & end-users nation wide. ExperienceNetwork ManagerMiele Inc. Jan 2001 - Present Tier 2\3 support for HelpDesk & end-users on all unresolved Win PC issues - Ticketing: ServiceNow & Remedy. Strong analytical and problem-solving skills, with the proven ability to diagnose and resolve complex issues using a methodical approach. Deploy, maintain an enterprise-wide monitoring & alerting system, increasing availability by 40% Documentation, SOPs, How-To's, FAQs and Knowledge base for help-desk reducing repair time by 33% Acted as an Internal MSP - Locally Supporting all on-prem hardware and services including web. Evaluated emerging technologies for potential adoption within organization's networking environment. Provided expert level technical support to end-users experiencing connectivity or other network-related issues. Maintained strong relationships with external providers to ensure seamless delivery of contracted services. Deployment of backup & recovery hardware and software increasing resilience by 25% PCI scans & resolution, including user compliance and website security Negotiate all network related goods and services reducing costs by 20% & increasing performance. Installation and configure satellite office networks US wide - In person & remote. Hardware infrastructure support for Dell and HP servers and related storage arrays. Cisco Meraki, Juniper, CheckPoint FW1, PaloAlto, Zscaler, IPHost, DxNetOps-Spectrum. Evaluated emerging technologies for potential adoption within organization's networking environment. Onboarding \ Offboarding of users End-user support - Microsoft 365 platform including Visio, MS Teams & SharePoint, Hyper-V Plan, coordinate and deployment of multiple infrastructure upgrades. Providing nation wide support from a remote office environment since 2005 for over 600 users. IT Help-Desk SpecialistMiele Inc. Dec 1999 - Jan 2001 Tier 1\2\3 support for end-users on all unresolved windows PC issues - Remedy & Email ticketing. Streamlining of PC setup procedures reducing setup time by 25% Managed passwords, permissions, and security settings for end-users within company network. Collaborated with other departments to ensure smooth operations across organization. Coordinated hardware replacements or repairs for damaged equipment. Documentation of repair and troubleshooting techniques resulting in 30% decrease in call time. Installed and configured software applications according to department needs. Provide end user training, technical onsite and remote support for Windows, Network & AS400 EducationDeVry Technical InstituteElectronics Technology - GPA 3.8 - Dean's ListProfessional Skills Exceptional diagnostic & problem solving skills not only in person but remotely. In-depth knowledge of MS Windows operating systems, Win 7~11 Server 05~2019 Excellent communication skills with a focus on team-building and customer relations. Outstanding organizational, multitasking, and project management. Proficient with Windows Active Directory, DHCP, DNS, Access control & Group Policy Remote connectivity support via AnyDesk, TeamViewer, Webex, Zoom, SupportAssist, KVM & RDP Proficient Technical Documentation & Knowledge-base article creator. Experience supporting common business applications such as Microsoft Office Suite, antivirus software, Visio, OneDrive and MS-Teams Supporting On-Prem hardware and software deployments, Web services & hosted applications. |
