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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLEPERFORMANCE SUMMARYTalented server with some Bartending experience. Successful at consistently delivering high level service and enthusiastic about creating an enhanced experience for guests. Natural leader who is attentive to detail. One word to describe me Efficient I enjoy the satisfaction of getting the job done. Great with multitasking, working with teams, and thrives in fast paced environments. Willingness to learn and potentially grow within the company.HospitalityReliableKnowledge of spirits wines and craft beerInventory ControlUP-Selling and PromotingWorks well under pressurePOS systems/MICROS, Aloha, Money HandlingDeveloping RelationshipsFlexible ScheduleUpbeat, Outgoing, & PositiveEXPERIENCEHost/Head server/Event Captain, Lucky Strike Bowling Alley & Lounge; New York, NY 2016 2024My job would entail maintaining high levels of customer service by promptly handling requests. Seating guests, walking them over to their desired lanes. Putting in their names, taking correct shoe sizes and handing out equipment as needed. Delegating side work to other servers before the end of the night and making sure that each task was completed. I managed multiple bowling lanes at once and ensured maximum customer satisfaction always. Detail menu options to customers and answer questions about items. Check frequently on lane tables to take additional orders, refill beverages, clear away used items, and remove trash from table areas.Host/Lead Server, BB Kings Blues Club Bar & Lounge; New York, NY 2015 2018My job was to ensure that guests were having a memorable dining experience during the featured show for that night. I work closely with management, Kitchen staff, and my Co-Workers in maintaining a safe, sanitary organized work environment. Other aspects also include menu knowledge to articulate to guests and suggest pairings, Upselling drinks, desserts, and specials. As a team lead my job is to ensure the shift runs smoothly in which all pre/post shift duties are delegated properly and most of all efficiently.Sever Fridays Restaurant; New York, NY 2015 2016Greeted and seated guests throughout the restaurant. Ran Food all day to multiple (3) floors within the restaurant. Promptly served all food courses and alcoholic beverages to guests. Maintained Knowledge of current menu items, garnishes, ingredients and preparation methods. Suggested additional items to customers, as needed to increase restaurant sales and revenue. Regularly checked on guest satisfaction. I monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets and allergy restrictions were followed. Developed a regular customer base of returning customers.Bartender/Shot Girl; The duck Bar & Billiards, New York, NY 2014 2015Greeted newly seated guests entering the bar in a friendly and timely manner. Cleaned and stocked glassware assisted with beverage service and transported dishes to the kitchen. Set up for special events and private parties. Mix and pour drinks; Handed out free shots to guests depending on the event or if delegated by management. Accurately and quickly calculated checks and made change. Consistently keep bar and work areas clean and sanitary in compliance with bar standards and local state, and federal laws. I would always make sure to maintain a positive working relationship with fellow staff and management.Bartender/Coat Check; Love zone Bar & Lounge, Brooklyn, NY 2009 2014Responsible for checking all guests entering the Bar for ID and Contraband. I was responsible for collecting an entrance fee from all patrons entering the bar. I consistently worked the Graveyard shift from 10pm-9am. I performed mixing, garnishing and serving drinks in keeping with bars specifications. I would regularly employ upselling techniques to promote special menu items. Comprehensive knowledge of inventory on hand, drink mechanics, and drinking pricing. It was my job to maintain the bar/lounge areas, keeping it organized, stocked and clean. I Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.EDUCATIONJust Energy (ESCO) Complete five 4-hour modules of Customer Service Training 2009Greece Athena High School High School Diploma 2005 |
