| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Wylie, TX Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - WWW: Bold ProfilePROFESSIONAL SUMMARYI am well-spoken with 2 1/2 years of experience supporting companies with up to 130 customer service inquiries daily. Being a patient and helpful navigator for customers while following company policy has brought great value to my portfolio. Lastly, I am a successful de-escalator when responding to tense situations. I find harmony in organization and structure.SKILLSQuality Assurance OptimizationSystem DocumentationCall Center OperationsData Entry and MaintenanceCustomer Data ConfidentialityIssue and Complaint ResolutionMultitasking and PrioritizationDe-escalation TechniquesWORK HISTORY03/2023 to Current Customer ServiceVWR International LLC.,Part of Avantor RemoteProvided direct customer service and support for thousands of commercial clients.(B2B, not residential)Answered inquiries and provided superior customer service to clients, vendors, and carriers.Analyzed customer feedback and provided solutions to improve customer service ratingsWorked as specialized representative so I handle Government, Live Organism, and Syringe Requests12/2022 to 02/2023 Call Center AgentAvantive RemoteDocumented customer inquiries, feedback, and entered service delivery suggestions to a company database.Asked probing questions to determine service needs and accurately input information into electronic systems.Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Managed high-volume of inbound and outbound customer calls. (100+ calls per day)Reviewed files, records and other obtained documents to respond to customer requests.12/2021 to 10/2022 Lead Energy AdvisorBenchmark GOC Dallas, TXDeveloped and updated client reports to maintain customer service and internal records.Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.Monitored quality assurance and quality control activities by reviewing data quality and making field visits.Explained marketing and environmental benefits of purchasing renewable energy as well as differentiated products against traditional energy offerings. Maintained customer retention quotas and had less than 1% compliance rate. Met or exceeded sales quota of 15 sales per week and recognized as leading salesperson during multiple periods.08/2020 to 12/2021 Human Resources Assistant Intern Ranger College Ranger, TXAssisted with planning, organizing and coordinating company events. Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.Created, organized and maintained employee personnel files to keep sensitive data secure.Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.Searched employee files to obtain information for authorized persons and organizations.EDUCATIONBS Of Law & Policy - Paralegal ConcentrationPurdue Global12/2021 Associate of ArtsRanger College - Ranger, TXHigh Honors Graduate (3.85+ Cumulative GPA)Presidents' Scholarship RecipientPresident of Phi Theta Kappa, 2021 |
