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Click here or scroll down to respond to this candidateCandidate's Name 2021 - 2023Lead CollectorEnsured compliance was established.Reviewed and monitored credit sources, credit files, customer applications and delinquent accountsOverviewed the process of gathering, compiling, and maintaining basic credit information.Negotiated with customers as neededReviewed billing denial queues on a daily basis to ensure the timely resolution of denials.Monitored all aspects of billing activity and initiated appropriate corrective measures as needed as well as communicated performance data and associated actions plans to Senior Leadership.Maintained records on credit risks, delinquent accounts and incomplete files.Set up and/or obtain approval to set up new accounts and/or job accounts.Responded to all communications and requests for assistance from the associatesin a timely manner.HBW 2017 - 2021CollectorMade contact with customers and attempted to initiate payments and payment plans in order to resolve delinquent statusesCollected payments on past due accountsProcessed check-by-phone and/or ACH requests accurately and in confidenceCommunicated clearly, concisely and effectively with customersRead, interpreted and applied laws, rules, regulations, policies and/or proceduresEffectively multi-tasked through the work day by speaking with customers and typing notes simultaneouslyCovergys 2016 - 2017Humana Customer Service RepresentativeProvided Humana member customer supportEnrolled new, incoming customersExercised discretion and judgment in suggesting what service was best for the individualEngaged with customers in a professional and friendly mannerRespond quickly and effectively to calls and emails as well provide necessary follow ups to calls and emailsEducationHighschool Diploma |
