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Candidate's Name  (US CITIZEN)EMAIL AVAILABLE, PHONE NUMBER AVAILABLEOBJECTIVE: Seeking a challenging position in the areas of Technology Management, Geographic Information Systems, Information Technology, Database Analyst, SAP, SAP ARIBA, Software Management, Advance Excel and QA Analyst position that enables me to contribute to the organization where I can utilize my strong academic, analytical and testing skills.SUMMARY:Self-motivated, Quick learner and possess technical aptitude.A strategic planner with good Analytical, Logical & communication skills.Strong team player with excellent interpersonal and teamwork skills.Working experience in diverse fields.SKILLS:Operating SystemsWindows NT, Windows XTApplicationsMicrosoft office (Advance Excel, Word, Power Point, Access, Outlook)Programming languagesPascal, Cobol, C, C++ToolsESRI (ArcGis, ArcMap, ArcToolbox), RDBMS, MathCad, Wordstar, LOGO, Lotus-123, SQL, Oracle, Visual Basic, SAP-CRM & Microsoft Project, PinnacleAdditional skillsAssembly, hardware testingEDUCATION:M.S. Technology Management (GPA = 3.9) May 2006South Dakota School of Mines and Technology, SDB.S. Computer Science (GPA = 3.97) May 2002Andhra University, IndiaEXPERIENCE:Technical Support (Lenovo & Dell) April 2022- currentCGS Inc. (Computer Generated Solutions inc.)Provided technical support for hardware, software, and network issues, resolving customer inquiries and maintaining high levels of satisfaction through effective troubleshooting and problem-solving.Managed case escalations, ensuring timely resolution of complex technical issues by coordinating with higher-level support teams, while maintaining clear communication with customers throughout the escalation process.Provided technical support using Microsoft Dynamics 365 and VMware Horizon to assist users with software issues, troubleshooting system errors, and optimizing performance for enhanced user experience.Performed additional duties and tasks as assigned by the Team Lead, demonstrating flexibility and a proactive approach to supporting team objectives.Processing Specialist (Loss Drafts) Oct 2019 - Mar 2022Assurant Insurance CompanySupported client requirements and ensured adherence to SLAs, while managing additional duties and projects based on evolving business needs.Tackled progressively more complex issues, showcasing a continuous growth in expertise and the capability to manage advanced challenges effectively.Exhibited strong multitasking abilities by effectively managing multiple projects and tasks concurrently, consistently meeting deadlines and upholding quality standards.Strictly followed client policies and procedures while efficiently navigating both client and company proprietary applications.Billing Analyst, Accounts receivables/Financial reporting analyst; Sep 2016 - Sep 2019Blue Cross Blue Shield, Chicago, ILProjects, Tools & Platforms worked with:1.ADP (Average Discount Percentage)2.Excel data cleanup, used Macros to convert and sort files, used Vlookup tool to detect discrepancies, Pivot tables to financial reports and data analysis3.123 notes, cisco jabber, Microsoft outlook, fyi blue, SharePoint and analysed and tested financial reports4.Anixter IAP, Vistex TN3270 session B mainframe systems, SAP ARIBA, EDMS and portals like Siemens IOL, Duke Energy GEP and Oracle isupplier.Financial Reports worked with:1.Used HCSC financial reporting systems and traced the claims to remittance report2.Analysed FEP (Federal Employee Program) report3.Remittance balancing report4.HMT Data test remittance and reconciliation balancing report5.Blue Chip balancing report6.recycle report and ADP report and compared with Accounts receivables & payables report7.FPDB (Financial payment database) report8.Blue Gateway report and resolved discrepancies in accounts receivables and accounts payable reportsResponsible to document the audit track when tracing a FEP UPP (Uniform payment plan)Claim payment to the LOCA (Letter of Credit Account) draw and calculates the daily draw from the US Treasury department.Worked with Accele Health, VMS 2.0, ERA, Vantage User Interface (VUI), Vantage Advantage Software (VAS), Siebel Dashboard, Lotus 123 notes 8.5, Cisco Jabber and Siebel software.Review of account invoices and verification of discrepanciesApproved/rejected and added refunds and adjustmentsQuality Control/Quality Auditor; IBM, Mar 2009Dec 2012Performed logical scrutiny of documents & processed UAT cases using pinnacle software.Created shift end reports daily and documented errors & results.IT Technician, Cardinal Health; Rapid City, SD Oct 2006 Mar 2009Worked in TechSMART implementation team as an IT technician in the Biomedical Engineering workshop.Performed hardware updates, electrical safety tests on medical equipment using standard hand tools, electrical safety analyzer & various Cardinal Health Alaris Products proprietary software applications.HONORS & RECOGNITIONS:Selected as the Employee of the Month-July 2003 by Bluffs Personal Inc. while working in Aurora loan services for my contribution, dedication and conscientious work.Recognized in IBM for best innovative idea, photography competition and won essay writing competition.