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Click here or scroll down to respond to this candidateCandidate's Name
Newark, DEPHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE Professional SummaryDynamic and results-driven professional with extensive experience in customer service, operations, and team leadership. Recognized for exceptional performance, attention to detail, and the ability to thrive in fast-paced environments. Seeking a challenging role where I can leverage my expertise in customer relations and team development to drive success and growth. Skills Customer Service Excellence Time Management & Organizational Skills Salesforce CRM Proficiency Active Listening & Effective Communication Independent & Self-Motivated Training & Development De-escalation Techniques Attention to DetailProfessional ExperienceTTECTier 2 Customer Service RepresentativeFebruary 2023 Present Delivered high-quality customer service through phone and email, consistently meeting or exceeding client expectations and all measured metrics. Played a key role in a pioneering Concierge project, contributing to its successful completion and improving team performance through effective training and mentorship. Resolved customer concerns and escalations, providing timely solutions and maintaining detailed documentation of all interactions. Enhanced customer experiences by collaborating closely with field and internal teams, ensuring all requests were addressed promptly.Self-Employed ContractorRideshare/Delivery DriverJune 2017 February 20232 Optimized working hours by identifying peak times and high-demand areas, resulting in increased efficiency and meeting personal performance goals. Delivered exceptional customer service, resolving issues and responding to inquiries via phone and text, which led to a high rate of repeat business. Maintained a clean and safe vehicle environment, ensuring passenger satisfaction and punctuality, contributing to a strong, reliable reputation. Self-EmployedCosmetologistMay 1999 June 2017 Developed and maintained a loyal client base by providing personalized services and exceptional results, leading to consistent repeat business. Managed all aspects of salon operations, including scheduling, inventory management, and customer relations, enhancing overall business efficiency. Trained new employees, fostering a collaborative work environment and improving team productivity and service quality. Implemented thorough sanitation practices and detailed record-keeping, which increased client trust and satisfaction. |
