| Candidate Information | | Title | Customer Service Services Representative | | Target Location | US-LA-Monroe | | Phone | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateBJessicaBradleyPHONE NUMBER AVAILABLEjbradleyStreet Address .jb3@gmail.comMonroe, LA 71203SUMMARYThorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering 10 years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders and cross-selling products. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 15-year background maintaining customer satisfaction and contributing to company success goals.15 Qualified Member Services Representative with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure. Amicable call center professional thriving in fast-paced customer service settings. Offering exceptional strengths in skill and knowledge of my position. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Versatile and skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 10 years of experience working in retail settings. SKILLSMembership RenewalsAccount ManagementResponding to Difficult CustomersBuilding Customer Trust and Loyalty30 wpm Typing SpeedEXPERIENCEMember Service RepresentativeMonroe, LASam's Club/ Sep 2018 to Apr 2022Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions. Helped members resolve account problems and navigate internal systems to handle routine needs.Offered exceptional customer service to differentiate and promote company brand. Cross-trained in different internal databases and service positions to help team members meet coverage demands.Reviewed new account applications to verify eligibility of prospective members. Audited customer account information to identify issues and develop solutions. Presented and explained services and products to meet member needs. Answered member questions about products and services. Enhanced member relationships by providing excellent service during each interaction. Completed transactions for membership renewals and extensions. Researched and addressed member inquiries about company services and accounts. Developed positive relationships with members, fostering community atmosphere. Pharmacy Sales AssociateMonroe,, LASam's Club/ Jan 2021 to Aug 2021Generated and received drug, over-the-counter and supply orders, stocked shelves and removed out-of-date items from inventory.Operated proprietary pharmacy computer system to obtain patient prescription status. Reported prescription errors to pharmacist on duty to support quality improvement efforts.Communicated with prescribers and agents to obtain refill authorizations. Inputted data and medication orders into proprietary pharmacy computer system to process transactions.Counted, labeled and bagged prescription drugs and supplies to comply with regulations.Restocked shelves and prepared expired drugs for return. Prepared medication labels with item name and quantity. Answered customer questions about prescribed and OTC medications. Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.Assisted customers with questions regarding side-effects for various types of medications.Employed effective selling, listening and negotiation skills while communicating with customers.Maintained department profitability while controlling expenses and promoting customer satisfaction.Supported pharmacist in preparing daily prescriptions. Communicated with insurance companies for billing purposes. Entered and processed prescriptions into internal system with accuracy to avoid filling delays.Jewelry ConsultantMonroe, LAKay Jewlers/ Jan 2015 to Jun 2019Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine. Provided excellent service to customers through active engagement, direct eye contact and listening skills.Engaged positively with each customer, providing professional and polite support for sales and service needs.Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.Front Desk ManagerWest Monroe, LABest Western Hotel/ Aug 2010 to Oct 2014Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.Maintained clean and presentable reception area to maintain professional business reputation.Processed payments, issued bills and kept drawers accurate to meet financial targets. Handled payment processing and provided customers with receipts and proper bills and change.Met needs of walk-in customers by staying up-to-date on room availability and current promotions.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Managed customer complaints and rectified issues to complete satisfaction. Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.Reviewed account information and individual customer charges to produce correct bills.Welcomed large volume of guests and improved overall customer service. Received incoming calls and coordinated with staff to fulfill customer requests. Made guest and group reservations, processing check-ins and check-outs for customers. Cultivated professional relationships with guests, improving customer retention through coordinated service.Responded to inquiries and room requests made online, by phone and via email. Arranged special accommodations for guests to enhance visitor experiences. Drafted guest invoices and posted charges to individual accounts. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Monitored reservations to track incoming parties and special events. Provided administrative support to coworkers, taking on additional tasks during high-volume periods.Maintained important files, running reports and delivering updates on occupancy and revenue.Facilitated successful front desk operations for high-volume hotel. Wrote and maintained incident reports, daily activity logs and other documents as requested by management.Showed off dining areas, pool, spa and fitness center to prospective and current guests. Created and optimized employee schedules for shift coverage. Oversaw cash and credit card payment transactions at the front desk. Managed guest check-in and check-out procedures, reservations and payments. Corrected guest issues promptly with knowledgeable and friendly service. Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.Front Desk ReceptionistWest Monroe, LAAmerican Best Value Inn/ May 2012 to Apr 2014Handled payment processing and provided customers with receipts and proper bills and change.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Received incoming calls and coordinated with staff to fulfill customer requests. Prepared daily shift close reports and balanced cash register to accurately reflect transactions.Responded to inquiries and room requests made online, by phone and via email. Signed for packages, recorded deliveries and distributed to personnel. Drafted professional business documents, spreadsheets and correspondence. Preserved office security by following safety procedures and controlling access via reception desk.Completed basic bookkeeping and document filing.Explained policies and procedures to visitors.Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.Greeted visitors to provide information and direct to appropriate personnel. Worked with housekeeping and maintenance staff to address and resolve building and room issues.Input customer data into reservation systems and updated to reflect room changes. Scheduled and confirmed appointments.Answered and directed incoming calls using multi-line telephone system. Answered phone calls, provided information and connected callers to appropriate personnel.Answered office phone and emails to schedule appointments, answer questions and document information.Greeted incoming patients and verified paperwork to manage smooth intake processes.Managed customer complaints and rectified issues to complete satisfaction. Maintained daily calendars, set appointments with clients and planned daily office events.Processed payments and updated accounts to reflect balance changes. Pulled and organized requested documentation.Greeted visitors and verified reasons for visit and appointment information. Welcomed large volume of guests and improved overall customer service. Maintained front office cleanliness and organized supplies to increase productivity. Oversaw office inventory by restocking supplies and submitting purchase orders. Conducted transactions, confirming patient information and processing according to standard protocol.Lab TechnicianMonroe, LALife Sera/ Aug 2006 to Nov 2010Collected, labeled and stored lab samples according to laboratory specifications. Communicated with partners to properly receive bulk inventory and deliveries. Collected environmental samples to evaluate adequate microbial environmental control.Executed daily tests to assist managers and operators with processes. Used pipettes and liquid handling equipment to process into finished goods. Support TechnicianMonroe, LASt. Francis Medical Center/ Feb 2005 to Mar 2007Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.Generated reports and updated files and documentation. Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions. Transporting patients within the hospital.Radiology TechnicianMonroe, LALSU Medical Center/ Mar 2002 to Feb 2004Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.Utilized radiation safety measures and sterile protection devices to guarantee safety of staff and patients.Positioned proper imaging equipment and adjusted controls to set exposure time and distance.Described and explained procedures to patients and observed patients during procedures to determine comfort levels.EDUCATION AND TRAININGGeneral StudiesOuachita Parish High School May 2002Monroe, LAMedical Laboratory TechnologyULMMonroe, LA |
