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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEI am seeking a challenging position where I can continue to learn and grow professionally. Experienced Supervisory and self-motivated to bring forth a valuable experience and a passion for the position in clerical or management. Experienced in working collaboratively with team members to achieve goals and adapt to effectively managing all operations.SKILLS*Bilingual(English/Spanish) *Supervisory Experience*Organized *Reliable*Strong Interpersonal skills *Expert Communicator*Multi-task under strenuous circumstances *Microsoft Office experience*High Moral Standard *Result Driven *Self-motivated EXPERIENCE3/2024- 9/2024HR Coordinator /Sunland Asphalt & Construction LLC Kelly services Update and process status change forms for position changes, location changes, separations, resources, mid-year pay increases, wage increases, promotions. Assist employees with updating tax documentation, address and phone update, benefits, 401k. Provided verification of employment through email, phone calls, fax and postal mail. Processed unemployment claims through Equifax portal. Assist supervisors, superintendents, division managers with reports. 9/2020-12/2023Adjudicator Unemployment Insurance Administration/DES Ability to interpret rules, regulations and laws while working independently with minimal or no supervision Adjudicates complex or difficult cases involving non-monetary determinations and fraudulent activities Completes weekly/monthly reports as assigned, including workload status reports Occasionally acts as Unit Supervisor in his/her absence or acting as lead/mentor for the unit. Review the Guide system, mark documents worked in OnBase. Contacts employers or claimants when necessary to obtain missing information to process claimant requests for fact finding or appeals. Participating on special projects or representing the unit when requested. Skill in writing legal determinations affecting claimants eligibility and charges to an employer tax account on behalf of the Department. Knowledge of preparing reports to identify daily work assignments and completeness of cases assigned. Candidate's Name
9104 W. Florence Ave, Tolleson AZ 85353 PHONE NUMBER AVAILABLE EMAIL AVAILABLE12/2015 - 9/2020PSE III Department of Economic Security Filled in as Supervisor Involved with special project to help with application development. Gifted communicator in explaining policies, procedures, laws, statutes and rules/regulations in making determinations. Assist with training new employees as needed - Mentoring Working in a high volume and fast paced call center, while navigating multiple systems Diffusing difficult client situations, and resolving customer concern, with excellent customer service Accessing resources for current referral Interpret federal, state and agency statues, rules and regulations, Knowledge of interviewing techniques Ability to develop and maintain effective working relationships with both internal and external clients, including other state agencies and community resources. Interpret federal, state and agency statues, rules and regulations. High use of computer software and systems along with data entry and retrieval of programmatic and customer information. Resolving customer concerns. Working in a high volume and fast paced call center. Writing and reading comprehension. Diffusing difficult client situations.Accessing resources to refer clients.9/2013-12/2015CSR/Dept of Economic Security Kelly Services Listen to inbound calls assisting clients with questions and interviews for nutrition assistance, medical assistance, cash assistance and Temporary Assistance for families in need and grade calls. Provided excellent customer service skills for inbound and outbound calls Data Entry, Create Alerts for MA Retrieval of programmatic and customer information Initial registration of applications. Daily reports as well as provider faxes. Basic knowledge of Federal, State and Agency rules and regulations based on public assistant programs. Register Applications for Nutrition Assistance, Cash Assistance, and Medical Insurance. HEA +, Loading Lobby Tracker for Interviews, Provider Faxes and provide bilingual assistance. Education:Hatch Valley High School 1991-1995 |
