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Customer Service Project Management Resu...
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Title Customer Service Project Management
Target Location US-MD-Silver Spring
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Proven track record in enhancing operational efficiency, evidenced by a history of timely deliveries and meticulous vehicle maintenance at Lyft. Skilled in equipment operation and customer service, consistently achieving optimal results through effective time management and relationship building. Excelled in a fast-paced environment, driving improvements in service quality and customer satisfaction. Possesses versatile skills in project management, problem- solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. SkillsWork HistoryDriverLyft, Baltimore, MD 21229 December 2023 - CurrentBaltimore, MD 21202 PHONE NUMBER AVAILABLEEMAIL AVAILABLEEquipment OperationAppointment SchedulingVehicle InspectionMaterials TransportSafe Driving PracticesCustomer ServiceTime ManagementShipping and packagingValid Driver's LicenseLoading and unloadingRelationship BuildingSchedule ManagementProblem-SolvingKept detailed mileage and fuel reports to track overall fuel costs. Sterile Processing TechnicianAtlantic Biomedical, 4707 Benson Ave August 2023 - November 2023 Building Maintenance EngineerQuestar Management, Baltimore, MD 21202 June 2021 - August 2023 Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Coordinated efficient routes to avoid delays and optimize schedules. Delivered goods and products to customer on time and in excellent condition. Inspected, evaluated and calibrated electrical and mechanical systems and components. Demonstrated to customers proper methods for operating equipment after it had been installed. Tested systems, noting issues and completing preventive maintenance. Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.Completed preventive maintenance on machines to enhance production and maintain quality. Investigated and corrected mechanical problems with machinery. Organized and directed maintenance shutdowns and startups. Diagnosed and resolved machine operation variations and equipment problems. Dismantled defective machines and equipment and installed new or repaired parts. Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.Cleaned and lubricated parts to keep equipment operating at peak performance. Performed troubleshooting and repair for complex electrical equipment. Resolved customer complaints in prompt, polite and professional approach. Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.Followed instructions from supervisor regarding daily job tasks and duties. Installed and maintained plumbing and HVAC systems. Detected and repaired machinery faults using electrical and manual testing methods. Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning. Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions. Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.Rewired and replaced faulty electrical components in equipment. Repaired and replaced pumps, valves and motors.Plumbing Service Technician/Professional PainterWynmac Plumbing, 11620 Crossroads Circle SuiteCMarch 2021 - May 2021Building Maintenance EngineerArundel Housing Commission, 7477 BaltimoreAnnapolis BlvdAugust 2020 - January 2021Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.Worked in strict compliance with applicable OSHA regulations and safety requirements. Performed routine maintenance on heating and cooling systems. Disassembled, repaired and reassembled equipment in good working order. Worked on microwaves, stoves and refrigerator's. appliances. Demonstrated respect, friendliness and willingness to help wherever needed. Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes. Painted indoor areas such as hallways, bathrooms, and lobbies. Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials. Utilized brushes and rollers to create various textures. Installed, repaired and maintained water, gas and sewer systems. Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.Documented cost of plumbing repairs and kept precise records of time and material. Performed routine maintenance of plumbing systems in residential and commercial buildings. Eliminated risks by correctly identifying potential safety hazards. Protected surfaces from damage and spills by using drop cloths prior to and during painting. Painted indoor areas such as hallways, bathrooms, and lobbies. Followed safety procedures and properly used protective gear while painting. Repaired drywall and plaster prior to painting.Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.Installed electrical conduit and wiring for power, controls, and lighting. Tested wiring and other system parts for electrical flow and function. Driver TechnicianStar Medical Supplies, 3505 Eastern Ave March 2016 - July 2020 Building Engineer 2Wyndham Hunt Valley Grand Cockeysville, 245Shawan RdJune 2015 - February 2018Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.Assisted with emergency and scheduled shutdowns while performing regular electrical duties. Increased longevity of HVAC systems by performing preventive maintenance. Maintained environmental conditions by rebuilding and replacing faulty components. Performed troubleshooting on HVAC systems to determine root cause of issues. Worked overtime, holidays and weekends to accommodate company needs. Traveled to job sites for both scheduled and emergency appointments. Calibrated equipment to achieve maximum efficiency. Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.Checked orders and routes before setting off on deliveries. Inspected [Type] equipment before and after deliveries to identify damage. Operated with safety and skill to avoid accidents and delays. Inspected trucks for malfunctions and reported vehicles to management for corrective action. Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.Surveyed and tracked mechanical, plumbing and electrical equipment to enhance service quality and comply with preventive maintenance plans.Stooped, stood, climbed and lifted heavy equipment to perform installations. Maintained computerized or manual equipment logs to detail preventive work. Conveyed thoughts and recommendations to supervisors, contractors and other stakeholders to resolve building-related problems.Performed troubleshooting on HVAC systems to determine root cause of issues. Repaired and replaced heating and air conditioning systems for commercial customers in chilled water industry.Maintained boilers, hot water systems, gas heating equipment and food service equipment. Tested wiring and other system parts for electrical flow and function. EducationNational Certified Apartment Maintenance in Citation of Apartment Maintenance July 2015 Randallstown Community College of Balt. County, Randallstown, MD Performed skills in Electrical, Plumbing, Carpentry, HVAC and drywall repair. Obtained skills in these trades to open employment fields to create more working opportunities.CertificationsOsha 360 certification Hazardous Materials location and PPE uses EPA universalElectrical, Plumbing, Hvac Drywall repair, Painter Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.Inspected equipment for defects and safety hazards and completed necessary repairs. Performed routine maintenance of plumbing systems in residential and commercial buildings. Established and maintained positive working relationships with supervisors, co-workers and customers.Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks. Eliminated risks by correctly identifying potential safety hazards. Observed pressure, temperature and draft meters to verify correct operation of automatic combustion control systems, feed water regulators and burners. Adjusted valves and controls to set specified water level and steam pressure of boiler. Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.Trained 2 new operators on job responsibilities and safety issues and standards. Analyzed problems and took appropriate action to maintain continuous and reliable operation of equipment and systems.

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