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Click here or scroll down to respond to this candidateCandidate's Name
Springfield, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceMedical Receptionist/Front DeskSpringfield Clinic-Springfield, ILMarch 2003 to December 2013 Greeted and welcomed guests, providing a positive first impression of the company Managed a high volume of incoming calls, directing them to the appropriate departments or individuals Scheduled appointments and maintained an organized calendar for multiple staff members Efficiently handled all incoming and outgoing mail, packages, and deliveries Maintained cleanliness and organization of the front desk area at all times Provided administrative support to various departments as needed, including data entry and filing Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively Handled confidential information with utmost discretion while maintaining strict confidentiality protocols Trained new receptionists on office procedures, phone systems, and customer service best practices Ordered office supplies ensuring availability while managing costs within budget constraints Call Center RepresentativeSpringfield Clinic-Springfield, ILMarch 2003 to December 2013 Handled a high volume of inbound customer calls, averaging XX calls per day Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers Achieved an average call resolution rate of XX%, exceeding departmental targets Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes Contributed ideas during team meetings that led to improved workflows and enhanced customer experience Managed a high volume of outbound calls for follow-ups, surveys, or sales campaigns as required EducationHigh school diplomaRiverton High School - Riverton, ILAugust 1998 to June 2002Skills Communication skills Computer skills Multi-line phone systems Multitasking Office experience Professionalism HIPAA Customer service Medical Scheduling Medical Office Experience EMR Systems Insurance Verification Front Desk Medical Terminology Medical Receptionist |
