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Click here or scroll down to respond to this candidateCandidate's Name 15 McKinley Dr. McKees Rocks, PA PHONE NUMBER AVAILABLE EMAIL AVAILABLESKILLWORK EXPERIENCEStrong Leadership SkillsMentor StaffAcknowledged for Exceeding Customer ServiceTrustworthyReliablePleasant Business DemeanorEffective Communication SkillsCall Center ExperienceMicrosoft Office (Word, Excel)UPMC WorkPartners- Pittsburgh, PA September 2017 - Present Health Care Concierge ExpertAnswering inbound calls and assisting customers who have inquiries or questions regarding what they are needing at hand for first call resolutions. Customer Service exceed the role maintaining a good work and personal relationships.Listening to peoples needs showing empathy or concern with them.Paying attention to have the accurate information for call offs; FMLA requests,Route inbound calls to appropriate place to assist clients with their needs; unless I can answer their questions without having to transfer the call.Handle special projects including faxes, claims, entering FMLA for UPMC employees that have filed for STD.Identifying and escalating priority issues to management in a timely manner. Trying to resolve quickly to expedite what is needed.Apply commendable customer service principles to complex client situations; resolve escalations in a timely manner.Submitting Short-Term Disability, Leave Management, Americans with Disabilities, Worker's Compensation or Commercial claims.Completing call logs for commercial claims and provider calls Ability to multitask.Training new employees when needed or refreshing what they have learned to add more clients to their call lines.Answer questions for co-workers not sure of a situation or how to proceed.Working as a team player with any department or request by supervisorPittsburghs Grand Hall at the Priory Hotel - Pittsburgh, PA October 2012 - PresentGrand Hall Events Assistant Manager (October 2015 - July 2017)Conduct weekly InventoryStaff Confirmation of Weekly EventsVendor confirmations of Weekly EventsInitial Responses to Wedding/Event InquiriesAnswer calls and assist clientsReview Banquet Event Orders & Floor MapsAssist in creating BEOs according to consultation notesSupervise all staff during events and Set-DaysCoordination of Semi-Annual Bridal Tasting EventsMaintain guest list/RSVPSend invitations Banquet Captain (June 2014- October 2015)Supervise all staff during events and Set-DaysLead by example to ensure impeccable service to all Grand Hall guests Front Desk Associate (May 2014- October 2015)Answering telephoneChecking in guestsCustomer serviceProblem solvingEnd of day reportsBanquet Server (October 2012- June 2014)Opening and Closing duties for eventsFood and Alcohol Service to the guestsServing weddings and parties of special occasionsBabb Incorporated - Pittsburgh, PA March 2012 - May 2014Claims ClerkScanning bills and correspondenceSpreadsheetsBilling accountsAnswering multiple phone linesDaily mail opening and sortingCalling claimants and employers for verification of claim in a timely mannerInvestigating claims to be compensable or notAdvantage Credit Counseling - Pittsburgh, PA March 2008 - December 2011Customer Service Representative promoted to Bankruptcy AdministrativeAssistantTyping Bankruptcy Certificates for clients and attorneysProblem SolvingCustomer ServiceAnswering multiple phone linesListing creditors on accounts to pay offKnowledge to assist clients with their accountsFiserv Lending Solutions - Pittsburgh, PA January 2002 - December 2007Customer Service RepresentativeGather information for property and title searches.Data entryGathering tax information for all searchesAnswering multiple phone linesAssisting abstractors as well as clients with searches prepared and filed.References available upon request. |
