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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDurham, Nc/ Washington, DCC O N T A C T P R O F E S S I O N A L S U M M A R Y S K I L L SE D U C A T I O NW O R K E X P E R I E N C ECustomer serviceVerbal and written communicationTime managementBachelorsNorth Carolina CentralUniversityAugust 2022- NowCurrently Working towards a bachelor inInformation Technology with a Minor inCommunications and TechnologyHighschool DiplomaFriendship Collegiate AcademyAugust 2018-May 2022Donohoe- CBS Intern5100 Wisconsin Ave 5th Floor Washington, DCAssisted in keeping accurate data files organized and up to date, making sure that all records and documents were carefully stored and accessible. completed data entry tasks, such as entering data into spreadsheets and databases, allowing accurate and efficient reporting and record-keeping. Responsible for emails and phone calls to employees, answering questions, providing crucial information, and promoting quick and transparent team communication.Conducted best practice research and produced supporting documentation to aid in the creation and revision of company policies, making a contribution to policy development.Contributed to the creation and upkeep of the business website, helping boost functional and content upgrades to improve online visibility and user experience.I assisted in the distribution of company phones and oversaw the related paperwork, making sure that the devices were assigned, tracked, and programmed correctly.I Helped locate and evaluate qualified candidates as part of the recruitment process, which helped the hiring team find the best talent for the business. May 6 - CurrentHighly motivated IT student with experience in customer service, technical + troubleshooting, and data management. Proven ability to identify and resolve IT issues quickly, ensuring seamless operations. Skilled in communication, critical thinking, and collaboration, with a track record of enhancing customer experiences and improving operational efficiency. Eager to apply technical expertise in a fast- paced, technology-driven environment. Known for adaptability, a commitment to quality, and strong problem-solving abilities.C H A R N A E H A R K I N SC O L L E G E S T U D E N TSeasonal Product SpecialistAppleGave clients a warm welcome while assessing their needs. Engaged clients by assessing needs, delivering tailored product demonstrations, and providing expert guidance on features, technical details, and benefits. Help clients choose and buy the products that best meet their needs. Offer specialized advice and solutions to help reach and exceed sales goals. Actively participated in the achievement and exceeding of sales goals by providing customized solutions and recommendations that produced more income and satisfied customers.Kept up-to-date knowledge of Apple's product line, including new releases and technological developments, in order to explain features and advantages to clients.Supported inventory management activities to maintain a clean, stocked sales floor, such as stock restocking and product availability monitoring. Collaborated with team members and store management to accomplish goals and improve the overall customer experience. Also took part in team meetings by speaking out on the store accomplishments and made positive contributions to the store environment.Provided prompt and professional resolution to customer inquiries and issues, guaranteeing an excellent level of customer satisfaction and offering post- purchase support.December 2023- May 2024Software Skills (e.g., Microsoft Office, Excel)HospitalityData entryCashieringWillingness to learnTeam collaborationCritical thinkingAnalytical skillsTeam leadershipConflict resolutionAdministrative supportPHONE NUMBER AVAILABLEEMAIL AVAILABLEDurham, Nc/ Washington, DCC O N T A C TC O L L E G E S T U D E N TW O R K E X P E R I E N C EE X P E R T I S ER E F E R E N C E SMicrosoft Office Suite ( Excel)Problem-SolvingWritten and Verbal CommunicationCustomer ServiceSales and MarketingInternship ExperienceLeadershipOrganizational SkillsInterpersonal Skills and TeamCollaborationTime ManagementAdaptabilityTroubleshoot TrainingMarketingChaunice BrownPHONE NUMBER AVAILABLEEMAIL AVAILABLEWork Study- Technical Support SpecialistNorth Carolina State University - Durham, NCProvided on-site technical support to students, assisting with computer and electronic device issues, including hardware and software troubleshooting Managed the distribution and return of loaner electronics, ensuring seamless service for students each semesterProvided outstanding customer service by quickly and effectively addressing student questions and technical problems.Identified and fixed an array of computer-related issues, such as connectivity problems, software bugs, and hardware malfunctions in order for the students to have a functional computer .Documented support tickets and maintained accurate records of recurring issues, contributing to service improvement strategies. Educated students on basic IT troubleshooting techniques, empowering them to resolve future issues independently.September 2023-December 2023Teachers AssistantAlign StaffingHelped the lead teacher create a secure and caring environment for young children (ages 9 months to 2 years). supported each child's daily routines, such as eating, changing diapers, and taking naps, in order to guarantee their wellbeing.Participated in age-appropriate activities with kids that promote motor, cognitive, and sensory development. helped to create interactive learning experiences and play-based learning that were suited to the developmental needs of young children.Observed young children's needs and behaviors and gave appropriate responses. used positive reinforcement strategies and provided guidance to kids in order to help them learn social skills and appropriate behavior. Contributed to keeping the classroom neat and orderly and made sure that all of the toys, supplies, and tools were age- and child-appropriate I also helped with the setup and breakdown of activities to unsure a smooth school day. Encouraged parents and guardians to communicate with one another about their child's everyday activities, developmental milestones, and any worries they may have. As required, I gave updates and criticism. Kept an eye on and made sure the kids were safe by keeping a clean environment and following to health regulations. Helped with emergency protocols and made sure health and safety regulations were followed. May 2023-August 2023C H A R N A E H A R K I N S