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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 69th PL,Salem, WI, Street Address .PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfileSystems and Helpdesk Engineer with over 20+ years of IT experience supporting both corporate and home environments. Excellent hardware and software troubleshooting skills with a wide range of technical expertise including Microsoft, iManage, Cisco, Altiris. Ability to communicate complex information to technical and non-technical colleagues and users. Reputation for dedicated work and commitment to customer service. Work ExperienceK2 Discovery Advisors Snr Data Manager Remote, Jul-2013 Present Relativity Processing Specialist and Pro Certified. Reveal Processing and Reviewer Certified. Viewpoint Processing, Production and Import. Troubleshooting complex data loads and processing errors. Project Management experience.Jenner & Block LLP Technical Support Supervisor Los Angeles, Jan 2010 Jun-2013 Managed the helpdesk for the busy law office. 1st and 2nd line hardware and software support in a Windows 7 environment. Imaging and deployment through SCCM. Remote support. AD and fileserver administration. Handheld device administration. Polycom video conferencing.Manatt, Phelps & Phillips LLP Helpdesk Analyst Los Angeles, Nov 2009 Jan 2010 1st line user support. Ticket creation, monitoring and escalation. iManage DMS. MS Office 2003.Sheppard, Mullin, Richter & Hampton LLP System Engineer Los Angeles, Apr 2007 Jun 2009 iManage Worksite DMS server administrator. Websense and Trend Micro Enterprise server administrator. Double Take DR server administrator. Fileserver administrator. Accellion File Transfer administrator. Relativity server administrator. Blackberry and Motorola Good server administrator. Backup support for the CommVault and Microsoft SMS administrator. Active Directory and Windows Server 2003. Virtual server build and configuration (VMWare and ESX) Sage Publications Lead Support Analyst Thousand Oaks, CA Aug 2003 Apr 2007 1st and 2nd line support for over 350 users in a Windows XP and Windows 2000 environment. Active Directory and Windows Server 2003 administration. Altiris Management and Deployment Console. Software and image deployment, patch management, reporting and inventory, remote control and helpdesk incident reporting. FTP, VPN and WLAN implementation and support. Office 95, XP and 2003 migration and support.SX3 Ltd / Greenwich Council Hardware Audit Engineer Greenwich, London, UK July 2002 - Sept 2002 Listed and audited all computer equipment across multiple sites. Global Crossing IP Engineer London, UK Feb 2001 to June 2002 Monitored Frame Relay network configured with point-to-point and point-to-multipoint connections across E1 links from the UK, to the US and Asia. 1st line 24/7 global router monitoring and support. Installed, Configured, and troubleshot a wide range of Cisco equipment. Liaised with mayor telecoms to troubleshoot circuit outages using HP OpenView and WhatsUP Gold. Multicasting, ISDN backup, DDR, TACACS+, Clarify. PROFESSIONAL EDUCATION AND COURSESRelativity Processing SpecialistRelativity Certified Pro.MCP. Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure Cisco CCNA.iManage Administratior.Altiris Deployment and Management.Cisco: Fundamentals of Wireless LANs.HP IT Essentials I: PC Hardware and Software.Microsoft OfficeIndex Engines.EDUCATIONHillSyde Sixth form College (London, UK) Art A level. GCSE Mature Art.Forest Hill Boys (London, UK) 9 GCSEs grade C or above.SKILLS Relativity One Reveal Viewpoint Microsoft MCP Active Directory and Network Infrastructure Design. Experienced Manager. Cisco CCNA. All Windows OSs Microsoft Windows Server 2000, 2003, 2007, 2010 Microsoft Outlook 97, 2000, 2003, 2007, OWA & Exchange. Microsoft Terminal Server 2000, 2003, 2007. Mac OSX. Index Engines. InterWoven Worksite Server. Double Take DR. Hummingbird DM. Accellion. Interwoven Records Management. CommVault. VMWare. Anti-virus - Norton, McAfee. Altiris Management and Deployment Server. Track-IT and iSupport Helpdesk. TCP/IP, DNS, DHCP, RAS, Active Directory, WINS, VPN. CAT Cabling and infrastructure. PC architecture and hardware. Developed distinct problem solving techniques. Excellent organisational and interpersonal skills. Documentation of procedures and user guides. Highly motivated, thrive on challenges, enjoy responsibility and ambitious to succeed. Highly conscientious, self-reliant and professional. Good working relationships with colleagues. |
