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Click here or scroll down to respond to this candidateCandidate's Name
Louisville, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeasoned Customer Service Representative with 3 years of experience in high-volume call handling, appointment scheduling, and transaction processing. Excelled in resolving complaints, leading projects, and enhancing client satisfaction at JCTC and Humana. Seeking to leverage cross-functional collaboration and empathetic client support skills in a customer service representative role. Work ExperienceCustomer Service RepresentativeInfoCision-Louisville, KYPresent Provide comprehensive customer service by efficiently handling phone-based inquiries and processing transactions. Manage appointment scheduling duties with attention to detail, ensuring optimal customer satisfaction and seamless operations.Carnival Cruise Sales Representativecarnival cruise remote-Miami, FLJune 2023 to May 2024 As a Carnival Cruise Sales Representative, I adeptly managed customer inquiries and provided detailed information on cruise packages, amenities, and pricing, ensuring a high level of customer satisfaction. I successfully utilized my sales expertise to promote and sell cruise vacations, consistently meeting or exceeding sales targets. My role involved crafting personalized travel solutions to meet diverse client needs, handling bookings and reservations with precision, and maintaining an up-to-date knowledge of current promotions and company offerings. I collaborated with team members to develop effective sales strategies and contributed to marketing initiatives aimed at expanding the customer base. My commitment to excellent service was reflected in my ability to resolve customer issues promptly, securing repeat business and positive referrals. Through my tenure, I honed my communication and negotiation skills, becoming a trusted advisor to clients planning their leisure travel with Carnival Cruise. ReceptionistJCTC-Louisville, KYFebruary 2022 to May 2023 Managed incoming phone calls and scheduled appointments, effectively resolving customer complaints. Collaborated with various departments to improve appointment scheduling efficiency and customer satisfaction. Maintained comprehensive records of customer interactions, supporting operational smoothness and informed decision-making. Delivered empathetic customer service, addressing inquiries and issues promptly, aiding in the enhancement of client retention.ReceptionistHumana Remote-Louisville, KYJanuary 2021 to December 2022 Managed insurance coverage inquiries and resolved complaints, resulting in heightened client satisfaction. Led projects to optimize processes, increasing team productivity and efficiency. Collaborated with various departments to develop and implement solutions for complex operational issues. Provided compassionate customer support, ensuring accurate insurance coverage information and thorough complaint resolution.EducationHigh School Diploma in computer scienceJeffersontown High School - Jeffersontown, KYJune 2023 to June 2023Skills Project Management Record Keeping Problem Solving Strategic Planning Customer Service Data Analysis Team Collaboration Computer ScienceAssessmentsWork style: Reliability ProficientFebruary 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSales skills CompletedMay 2023Influencing and negotiating with customersFull results: CompletedCall center customer service CompletedFebruary 2024Demonstrating customer service skills in a call center setting Full results: CompletedSecurity guard skills CompletedMarch 2024Assessing risks, enforcing security standards, and handling complaints Full results: CompletedRetail customer service ProficientJuly 2024Responding to customer situations in a retail setting Full results: ProficientFood service: Customer situations ProficientMay 2023Identifying and addressing customer needs in a food service setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
