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Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, PA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEHardworking customer service professional with a proven track record of resolving issues efficiently and maintaining high standards of satisfaction. Extensive experience in diverse roles, from legal transcription to healthcare support, showcasing exceptional communication, organizational, and multitasking abilities. Committed to providing top-notch service and fostering positive experiences.Core SkillsCustomer Service ExcellenceTechnical Proficiency (SQL Server, Scanning Systems)Multilingual Communication (English, German)Team Leadership & TrainingProcess Improvement & Quality ControlLegal & Healthcare KnowledgeEmotional Support & CaregivingProfessional ExperienceHealthcare Support and Caregiving (8 years, 4 months)Private Personal CaregiverPrivate Residences, Upper Darby, PA & Blue Ball, PAoProvided comprehensive caregiving, ensuring medical adherence and emotional support.oCoordinated with healthcare providers for ongoing medical care.oManaged daily living activities and provided companionship.Guest Relations OfficerTowne Park Inc. for Main Line Health System Hospitals, Wynnewood, PAoProvided exceptional guest service and maintained security protocols.oAssisted with patient transport and information services.oCoordinated with medical staff to address patient and visitor needs.Activity AideAcella Nursing and Rehabilitation Center, Glenside, PAoDeveloped and facilitated activity programs for clients with diverse needs.oCoordinated events that promoted socialization and engagement.oAssisted with personalized care plans.Tutoring and Technical Support (6 years, 6 months)Private ESL TutorPrivate Residence, Upper Darby, PAoProvided tailored English lessons to an adult Mandarin-speaking student.oDeveloped innovative instructional materials and techniques.oMonitored student progress and adjusted teaching methods.Database AdministratorDaVita Village Health - Intensive Kidney Care/IDR-Inc. Staffing, Malvern, PAoDeveloped and managed SQL Server databases, ensuring optimal performance.oConducted regular maintenance and updates.oProvided technical support and troubleshooting.Legal and Administrative Roles (3 years, 8 months)Verbatim Hearing ReporterUS Department of Social Security Administration & StratComm Inc., Philadelphia, PAoProofread and transcribed court proceedings with high accuracy.oInteracted with legal professionals, maintaining confidentiality and ethical standards.oManaged multiple tasks and adapted to technological needs.oTrained new staff in transcription techniques.DoD Drug Demand Reduction Program Drug ObserverLoyal Source Government Services/Biddle US Air National Guard Base, Horsham, PAoMaintained security clearance while supporting drug demand reduction efforts.oConducted drug testing and ensured compliance with protocols.oDocumented and reported findings to managers.State of PA Dept. of UC CSR / Call Center Rep. (Remote)State of PA Dept. of Unemployment Compensation and PA Dept. of Labor and Industry, Havertown, PAoManaged high call volumes and generated reference tickets for claims.oAssisted customers with claim status and benefits information.oResolved complex issues and escalated cases when necessary.Tier 1 DSO CSR for the DoD DMDC / DEERS (Remote)InspiriTec, Havertown/Philadelphia, PAoSupported DEERS database, ensuring accurate record-keeping for military benefits.oAssisted military personnel and dependents with benefit inquiries.oMaintained data integrity and confidentiality.Customer Service and Retail (2 years, 6 months)Call Center Representative (Remote)David's Bridal, Havertown, PAoManaged customer calls and resolved issues, maintaining high satisfaction rates.oProvided information on products and services, upselling where appropriate.oRecorded customer interactions and updated account information.Lead Scan CoordinatorThe Fresh Market, Glen Mills, PAoLed scanning operations, improving process efficiency by 50%.oTrained staff on new scanning procedures and technology.oMonitored inventory levels and reported discrepancies.EducationHigh School DiplomaUpper Darby High School, Drexel Hill, PA, Jun 1984Certification for PA Dental Assistant in Dental Assistant/Dental RadiologyHarris School of Business - Upper Darby Campus, Upper Darby, PA, Oct 2010Associate Degree in Electrical EngineeringRETS, Broomall, PA, Oct 1994Associate Degree in Computer Information SystemsComputer Learning Center, Philadelphia, PA, Sep 1992Diploma in Business Data ProcessingMarple Vocational Technical School, Broomall, PA, Jun 1984CertificationsCertified Customer Service Professional (CCSP)Legal Transcriptionist CertificationSQL Server Database Administration CertificationLanguagesEnglish (Fluent)German (Fluent) |
