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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Location: Dallas TXAbout MeI am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as Assistant Manager, Caregiver and skills in creativity and leadership will be a great value-add to your team.Summary5+ years of experience as Assistant Manager5+ years of experience as Caregiver5+ years of experience as Customer Service Representative Expert skills in Elderly CareAdvanced skills in Records Maintenance, Caretaking Available to work immediatelyJob HistoryCustomer Service Representative5+ years of experienceResponsibilities:- Responded to customer inquiries via phone, email, or chat and provided satisfactory resolution to their concerns.- Escalated complex issues to the appropriate team or supervisor for immediate resolution.- Maintained accurate records of customer interactions and transactions, including feedback and complaints.- Kept knowledge base up-to-date with the latest information about products, services, and procedures. Achievements:- Reduced average call handling time by 20% through effective communication and problem-solving skills.- Received positive feedback from customers and managers for consistently meeting or exceeding performance metrics.Caregiver5+ years of experienceResponsibilities:- Provided daily assistance with personal care, medication administration, and meal preparation.- Helped clients with mobility and transportation to appointments or activities.- Maintained a clean and safe environment for clients, including light housekeeping and laundry.- Communicated effectively with clients and their families to ensure their needs were being met. Achievements:- Developed a strong rapport with clients and their families, resulting in long-term relationships and repeat business.- Implemented a new meal planning and preparation system that improved client satisfaction and nutrition. Experience SummaryYears of Experience 0 1 2 3 4 5 or moreAssistant ManagerCaregiverCustomer Service RepresentativeSkillsElderly Care : Expert Records Maintenance : Advanced Caretaking : Advanced Assistant Manager5+ years of experienceResponsibilities:- Assisted the Manager in overseeing daily operations and staff management- Ensured efficient customer service and addressed customer concerns- Maintained inventory levels and assisted in ordering supplies- Performed financial reporting and handled cash management Achievements:- Implemented a new customer service training program that resulted in a 15% increase in overall customer satisfaction ratings- Streamlined inventory management processes, reducing overstock and saving the company $10,000 annually |
