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Click here or scroll down to respond to this candidateCandidate's Name
Rochester NY Street Address
UsaContactPERSONAL PROFILEWith over 15 years of experience in Voice Over IP (VoIP) and telecommunications, I have developed a deep expertise in various roles within this realm. As a seasoned professional, I have successfully taken on diverse responsibilities such as system design, implementation, administration, troubleshooting, and project management. My extensive knowledge of VoIP technologies, protocols, and platforms allows me to deliver innovative and efficient solutions for organizations. Throughout my career, I have consistently demonstrated exceptional problem-solving skills and a strong ability to adapt to evolving industry trends. I possess excellent communication and collaboration abilities, enabling me to effectively work with cross-functional teams and stakeholders at all levels. STRENGTHS & CAPABILITIESExtensive knowledge and hands-on experience with various VoIP technologies such as SIP(Session Initiation Protocol), RTP (Real-time Transport Protocol), H.323, MGCP (Media Gateway Control Protocol), and Cisco Unified Communications Manager (CUCM).Proficient in designing, implementing, and managing telecommunications systems, including PBX (Private Branch Exchange), VoIP gateways, IP-PBX, call routing, and telephony infrastructure.Deep understanding of network protocols, including TCP/IP, UDP (User Datagram Protocol), DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), and VLAN (Virtual Local Area Network), ensuring smooth integration of VoIP systems within the network infrastructure.Experience working with popular VoIP platforms and software such as Asterisk, Cisco Unified Communications Manager (CUCM), Avaya Aura, FreeSWITCH, and Microsoft Teams Voice.Skilled in configuring and fine-tuning VoIP systems to ensure optimal call quality, minimize latency, and manage bandwidth utilization.Proven ability to diagnose and resolve complex VoIP and telecommunications issues promptly, using troubleshooting methodologies and tools.Strong understanding of VoIP security principles, including encryption, authentication, access control, and firewall configuration, to protect against potential threats and ensure secure communication.PROFESSIONAL EXPERIENCESr VoIP UCaaS Engineer - Nextiva12/2020 05/2023Full system forklift solution for the Broadworks platformManagement and configuration of 17 Broadworks clusters with 500+ serversConfiguration and management of 6 Lab systems, prioritizing international DIDsEfficient execution of hardware swaps out plan for new servers on 8 clusters with no noticeable downtime for the customer base during server upgrades Sr VoIP Network Engineer Allied Telecom09/2018 12/2020Comprehensive system forklift for Broadworks platformSmooth migration of all customers to a new VoIP platformCreation of Test Plan Documentation for endpoint and server upgradesPurchasing and planning for new hardware and network cluster layoutSeamless migration of customer base to a new Unified Collaborate Cloud ServiceProactive monitoring of multiple clusters to identify potential issues and take appropriateDevelopment of Technical guidelines for endpoint usage and provisioningApplication of upgrades and patch installs across all soft switch clusters (180+ servers)Successful deployment of UC's UMS, USS, UVS, WRS, additional Profile Servers, and Push Notification ServersMentoring of new colleagues to support them in engineering rolesMatrix management of coredevelopment teamsVoIP engineering expertise(Cisco SCCP, Tekelec/GenbandM6 (now Broadsoft), NextoneMSX (now Genband S3), AcmeSBC, Sansay, Adtran,Linux/UNIX, Asterix,Freeswitch, Sonus, Leadtek,Linksys, Grandstream,Polycom, Starcomm, Nokia,Google)PBX engineering andprovisioningCentrex provisioningCISCO IP telephonyengineeringProficient in Aspect, Witness,Cisco Call Manager, Asterisk,WebRT, and CosmoCom ACDTroubleshooting and IssueResolutionProject ManagementProblem SolvingCritical thinkerTime managementCommunication SkillsRisk Assessment andToxicologyContinuous LearningRochester, NY 14623Professional SkillsCandidate's Name
DWContactmeasures - Principal engineer for implementing FCC compliance, including 911, 711, and CALEA PHONE NUMBER AVAILABLEEMAIL AVAILABLERESUMESr Network Engineer VoipLogic/Broadsoft, now Cisco Systems 2/2014 09/2018Network enhancement project for VoIP infrastructureCreation of Test Plan Documentation for Endpoint DevicesPurchasing and planning for new hardware and network cluster layoutDevelopment of a migration strategy for a customer base of 250k end users, trunk groups, call centers, and hosted PBX with no perceived downtimeCollaboration with Service Provider/Resellers on critical outage casesProactive monitoring of multiple clusters to identify potential issues and take appropriate measuresDevelopment of Technical guidelines for endpoint usage and provisioningApplication of upgrades and patch installs on all soft switch clusters (180+ servers)Successful deployment of UC's UMS, USS, UVS, WRS, additional Profile Servers, and Push Notification Servers Network Operations Manager/Network Engineer Globalinx Communications 2006 2/2014Evaluation and selection of the next-generation VoIP switch for company and customer useAssisted in migrating the entire customer base of 60k+ to the new platformSuccessful installation by 9/8/2009 with full activation achieved by December 2009Minimized downtime for the majority of the customer base by 7/1/2010Field engineering support for customer solutions and network enhancementProcurement of underlying nationwide telecommunications servicePrincipal engineer for FMC (Fixed-Mobile Convergence) solutionPrincipal engineer for implementing FCC compliance, including 911, 711, and CALEADesign of complex internal and customer networking solutionsCreation of Test Plan documentation and processesDevelopment and delivery of training for Engineering, Sales, Marketing, Tech Support, and Customer ServiceRecruitment of new personnel for NOC, Engineering, and Tier 2 supportPerformance and documentation of customer LAN assessment analysisIn-depth understanding of VoIP-based protocol suite, including SIP, RTP, H.264, H.263, SCCP, T.38, G.711u, G.729 annex ab, CNAM, and various RFCs (RFC2833, RFC 3261, RFC 3550)Installation and maintenance of the original VoIP platform for Globalinx CommunicationsExtensive knowledge of VoLTE, LTE, and the Broadworks IMS platform across multiple carriers such as AT&T, T-Mobile/Sprint, and Verizon, as well as MVNOs like Boost, Cricket, and Mint NOC Technician Frontier Communications 2001 2006Configuration and support of 19 wired and wireless SOHO routersDirect interface for field and management personnel during outage eventsSupport for DSLAM, Central Office, and Core Network expansion turn-upsAdministration of a ticketing database for customer issue managementComposition of Tech Manuals for call center support troubleshooting Artillery Crewman, Tactical Reconnaissance USMC 1993 - 1997Leadership role as team leader for a crew of 11 membersAchieved the top position in the battalion for maneuvers, including setting up time, fastest rounds downrange, and accuracy ACHEIVEMENTSRecognized with the Employee of the Quarter Award for outstanding service at 5LINX in 2007Received 5 commendations from high-ranking military officialsAwarded the Navy Achievement Medal with a StarAcknowledged as a Range Instructor with a plaque for achieving the highest Platoon Score and pass ratingPresented with the National Defense Service ribbon for service during a conflictHonored as Employee of the Month and Employee of the Year EDUCATION AND TRAININGCertified in CCNA, NET+, A+, and MCSEHolds Tekelec/Genband certificationPossesses multiple Broadsoft certificationsPolycom CertifiedProvision of support for NOC/TAC groups - Principal engineer for implementing FCC compliance, including 911, 711, and CALEA |
