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Stamford, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceManager in Training (MIT)Snipes USA-Stamford, CTFebruary 2024 to June 2024 Completed comprehensive training program in all aspects of management, including sales, operations, and customer service Assisted store managers with daily operations, including inventory management, staff scheduling, and customer service Developed strong leadership skills by overseeing a team of XX employees during peak business hours Trained new employees on company policies, procedures, and product knowledge to ensure consistent quality service Managed cash handling procedures accurately and efficiently while maintaining a high level of security measures Maintained a clean and organized work environment according to company standards and health regulations Monitored key performance indicators (KPIs) such as sales targets, conversion rates, average transaction value (ATV), etc., taking corrective actions when necessary Led weekly team meetings to communicate goals, provide updates on performance metrics, address concerns or challengesVarsity Assistant Basketball CoachKing School-Stamford, CTNovember 2023 to March 2024Associate Lead with KeysJersey Mike's-Stamford, CTApril 2023 to February 2024GSAPetSmart hotel-Stamford, CTJuly 2022 to April 2023Teacher AssistantAnna and Jack's Treehouse-Norwalk, CTMay 2020 to February 2021EducationCollege in General StudiesSaint Petersburg College - FLJuly 2020 to May 2021High school diplomaNorwalk High School (p-tech norwalk) - Norwalk, CT August 2016 to June 2020Skills Cashiering Cash handling Food preparation Cleaning Order picking Delivery driver experience Customer service (10+ years) Hospitality (1 year) Hotel experience (1 year) concierge experience (1 year) Front desk (1 year) Guest services Hotel management Hospitality management Management Sports Coaching Restaurant Management Catering Purchasing Sales Retail sales Communication skills Customer service Basic math English Math POS Computer skills Cash handling Merchandising Front desk Sales management Assistant manager experience Team management Guest services Cash register Hotel experience Hospitality Time management Organizational skills Typing Phone etiquette Microsoft Office Food Safety Kitchen Management Experience Inventory Control Retail Management Supervising ExperienceLanguages English - FluentCertifications and LicensesDriver's LicenseOctober 2020 to October 2029CPR CertificationDecember 2023 to December 2025AED CertificationAssessmentsFood service: Customer situations ProficientJuly 2024Identifying and addressing customer needs in a food service setting Full results: ProficientRetail customer service ProficientJuly 2024Responding to customer situations in a retail setting Full results: ProficientMedical receptionist skills ProficientFebruary 2024Managing physician schedules and maintaining accurate patient records Full results: ProficientCustomer focus & orientation ProficientFebruary 2023Responding to customer situations with sensitivity Full results: ProficientFront desk agent (hotel) ProficientJuly 2024Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientDelivery driver ProficientJuly 2024Interpreting instructions or signs and solving problems Full results: ProficientAdministrative assistant/receptionist Proficient January 2024Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer service ProficientJanuary 2024Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |