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Customer Service Client Resume Dayton, O...
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Title Customer Service Client
Target Location US-OH-Dayton
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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Dayton OhioSummaryKnowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills. Talented Hairstylist with thorough knowledge of hair care products and chemical compositions. Well-versed in using various hair styling tools. Creative and friendly individual possessing in-depth knowledge of latest trends paired with strong interpersonal skills.Creative Hairstylist offers top skills in hair and scalp analysis and styling techniques. Artistic and friendly individual focused on satisfying customers. Commended for establishing strong relationships with clients to generate long-term business. Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress. Dedicated Educator with extensive experience partnering with parents and ensuring success of students. Skilled at providing feedback on individual progress of students and discussing specific needs.Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SkillsNew Car PurchasesLead Follow UpCalculating PricesDocumentation and ReportingVerbal and Written CommunicationCustomer Buying TrendsCosmetology Principles KnowledgeSales MonitoringProduct and Service KnowledgeTraining and DevelopmentTeam LeadershipTeam BuildingAdministration and ReportingEmployee DevelopmentWork Planning and PrioritizationTeamwork and CollaborationPerformance Tracking and EvaluationOnboarding and OrientationTechnical ProficiencyCost ControlGoal SettingEmployee Coaching and MotivationPerformance EvaluationsStaff TrainingProblem ResolutionRetail Space PlanningBusiness DevelopmentOrientating and TrainingMarketing TacticsExperience09/2023-PresentSupercuts: shift managerhairstylistworks with POS system, checks clients in and out, ensures clients are getting top notch service.ensuring opening and closing as normal, counting money, and making sure employees are satisfied.collaborating with managers on how to work more efficiently, and have a positive work space.making sure employees are working up to standard, and having a healthy work place.03/2023 - 05/2023Car Salesman, Lake Norman Chrysler Dodge Jeep Ram, Cornelius, NCFollowed up with customers to build long-term relationships and successful referrals.Explained differences between models to clients, comparing and discussing capabilities and features.Greeted customers at arrival to build positive relationships and discuss vehicles.Managed sales negotiations and financing options.Responded to inquiries from potential customers via email and telephone. Showcased vehicle features and took customers on test drives in local area.Collaborated with prospective customers over phone and email to schedule sales appointments.Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.Educated customers about sales processes, warranty requirements and service standards.Maintained up-to-date database of sales contacts and customer information.Analyzed customer needs to make suitable product recommendations and demonstrations.Consistently exceeded quotas by pursuing and closing sales.Maintained high referrals and consistent repeat business due to first-rate customer service standards.Checked purchased vehicles at delivery time for damage and completed remaining preparations.Scheduled automotive deliveries with vendors and customers.Delivered reports to enhance sales information and management. Adhered to standards of quality and service and industry regulations. Greeted customers to determine wants or needs.Recommended, selected and located merchandise based on customer desires.Described merchandise and explained use, operation and care. Recommended merchandise to customers based on needs and preferences.Maintained records related to sales for store management.Maintained knowledge of sales and promotions, return policies and security practices.Answered store and merchandise questions and led customers to wanted items.Prepared merchandise for purchase or rental.Computed purchases and received and processed cash or credit payment. Placed special orders or called other stores to find desired items. Ticketed, arranged and displayed merchandise to promote sales. 06/2022 - 04/2023Stagehand Traveled Full Time, Pangaea Productions 360, Columbus, OHAssisted in stage and technical setup and breakdown for [Type] performances.Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.Collaborated with team of [Number] to monitor performances and move props and set pieces at appropriate cues.Calibrated audio, lighting and recording equipment to keep operational for each show.Remained alert, active and ready to respond to requests using variety of available resources.Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.Set up, adjusted and operated audio-visual equipment, cameras, or film and slide projectors for meetings, events and video conferences. Assessed equipment to determine need for repair or replacement. Assembled and arranged materials for display or sale.Analyzed and troubleshot problems with audio-visual or digital photo equipment.Delivered client-focused special services for corporate clients or programs for special groups.Reviewed and evaluated materials using book reviews and audio-visual and electronic resources.Analyzed client requests to determine and locate needed information. Trained staff on use of software, printers and audio-visual equipment. Created policies or procedures for archiving and filing digital and physical collateral.Identified best training aids suited for client courses.Searched reference materials to find answers to client questions. Evaluated collateral to determine outdated items to be archived.Planned and taught classes on information literacy, online instruction and using technology.Provided input about media and assets to departmental committees. Classified digital assets according to standard systems and instuctions.Evaluated vendor products and performance prior to placing orders.Developed and maintained information databases, web pages and software. Inventoried digital assets, materials or printers. 06/2022 - 03/2023Festival Security, Z Security, Traveled Full TimeAddressed problems quickly and reported clear information while working under minimal supervision.Guarded restricted areas to prevent unauthorized entry.Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Monitored premises and recorded activity in daily officer reports. Secured personnel and premises by inspecting buildings and patrolling property.Verified photo IDs and tickets to allow guests passage.Completed incident reports to record security or loss prevention incidents. Documented security-related situations and submitted in-depth reports to superiors.Reported safety hazards for remediation response. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.Observed patrons and customers to quickly address security situations. Screened visitors and employees for weapons and contraband with hand wands and metal detectors.Enforced security regulations and escorted non-compliant individuals to private areas for processing.Warned persons of rule infractions or violations and evicted violators from premises.Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.Searched individuals and baggage for weapons and other prohibited items. Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.Provided friendly and professional assistance to employees, visitors and customers. Maintained high levels of alertness throughout shifts.Monitored building and property entrances and exits to detect intrusions and protect assets.Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.Identified suspicious activity to determine appropriate response. Monitored security cameras to identify and respond to suspicious activity. 03/2022 - 06/2022Assistant Teacher, The Kindergarden School, Blue Ash, OHMaintained safe, educational environment for students during learning and free play time.Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environmentWorked with students to reinforce learning of material or skill introduced by teacher.Created calm and disciplined classroom environment to improve student focus.Arranged age-appropriate activities to help children develop interests and talents.Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.Communicated regularly with parents, teachers and administrators regarding student progress and needs.Assembled instructional materials for children's projects and play-time.Created colorful and attractive displays for bulletin boards and hallways.Supported and documented student growth and progress to achieve academic, social and emotional goals.Observed student performance and analyzed individual records to assess progress.Protected confidential information related to staff and families. Implemented lesson plans for students with varying learning styles. Participated in parent-teacher conferences to discuss children's development and progress.Remained calm and patient in student interactions to support individual growth and development.Built and strengthened positive relationships with students, parents and teaching staff.Participated in workshops, trainings and conferences to improve educational skills.Created lesson plans and chose supporting materials to promote positive learning experiences.Planned and implemented lessons using various teaching strategies to meet diverse student needs.Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.Tutored students requiring extra help and gave additional practice work to help improve concept understanding.Used videos, lectures and moderated discussions to engage students during class.Met with parents and guardians to discuss students' progress and areas requiring improvement.10/2021 - 04/2022Hairstylist, Masters Touch Salon, Hamilton, OHPursued continuing education and training to stay up to date with new trends and techniques.Sanitized workstations and salon equipment to reduce risk of infection.Pre-booked future appointments to increase repeat business. Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.Selected hair colors, products and services based on customer preference and individually designed hair care plan.Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.Followed updated techniques to color and treat hair and produce consistent results.Recommended hair styles to compliment clients' facial features and coloring.Styled and designed traditional and contemporary hairstyles for men and women daily.Colored, cut and installed extensions according to style photos and client specifications.Designed and recommended home hair care regimens and treatments to meet individual customer needs.Set up workstation and treatment room with products, equipment and supplies to facilitate services .Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.12/2020 - 05/2021Beauty Advisor, CosmoProf, Cincinnati, OHShowed customers how to apply makeup and other products to achieve desired looks.Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.Recommended merchandise based on expert product knowledge and client preferences.Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.Capitalized on upselling opportunities for additional products and services to increase sales numbers.Displayed merchandise to present visually appealing arrangements that drive sales.Evaluated customer skin to determine unique conditions and skin type. Assisted customers in feeling relaxed and comfortable with the process. Finalized purchases and processed payments.Recommended complementary products based on guest interests or items selected for purchase.Backed up reception desk by answering phones, scheduling appointments and processing payments.Fostered clean and sanitary work environment to protect customers and staff from infection.Alleviated product theft by maintaining sales floor and shopper awareness. 09/2019 - 02/2021Assistant Manager, Claire's Boutique, Cincinnati, OHOrganized schedules, workflows and shift coverage to meet expected business demands.Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.Delegated daily tasks to team members to optimize group productivity.Collaborated with store manager to develop strategies for achieving sales and profit goals.Enforced company policies and procedures to strengthen operational standards across departments.Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.Directed and led employees, supervising activities to drive productivity and efficiency.Coached team members and delivered constructive feedback to promote better productivity and build confidence.Completed inventory audits to identify losses and project demand. Delegated tasks to team members based upon skill level and to achieve organizational goals.Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.Assisted with developing and implementing marketing strategies to improve sales and profitability.Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.Led employee performance evaluations and rewarded top performers to retain quality personnel.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Resolved customer inquiries and complaints requiring management-level escalation.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Delegated work to staff, setting priorities and goals.Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Reviewed completed work to verify consistency, quality and conformance. Assigned work and monitored performance of project personnel. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Interviewed prospective employees and provided input to HR on hiring decisions.Mediated conflicts between employees and facilitated effective resolutions to disputes.Evaluated individual and team business performance and identified opportunities for improvement.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Produced thorough, accurate and timely reports of project activities. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.Analyzed business performance data and forecasted business results for upper management.Planned and led team meetings to review business results and communicate new and ongoing priorities.InternshipsThe village spaBlue ash OhioSalon assistant/front deskThe headshopColerain OhioSalon assistant/front deskEducation And Training05/2021High School DiplomaColerain High School, Cincinnati, OH05/2021Cosmotology LicenseButler Technology And Career Development Schools, Hamilton, OHReferencesRoger dinski-MentorPHONE NUMBER AVAILABLETracey Wheeler-ManagerPHONE NUMBER AVAILABLEJen Watkins-MentorPHONE NUMBER AVAILABLEKaleigh (Masters touch)-MentorPHONE NUMBER AVAILABLE/pre>

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