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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Westbrook Road Bld Apt 327Cleveland, Ohio Street Address
Cell: PHONE NUMBER AVAILABLE E-Mail: EMAIL AVAILABLE ObjectiveExperienced patient access and service professional seeking a new opportunity to provide strong patient and family- driven resources.Skills & Abilities Excellent computer skills including advanced knowledge of IDX scheduling and Sorian Financials application. Works efficiently under pressure and demonstrated ability to meet deadlines. Eager to lead and able to provide orientation and training to increase team productivity and effectiveness. EpicExperienceJust Between Us Fashion Corp, - Owner / Proprietor Cleveland, Ohio February 2002 to Present Provide concierge client service by creating and providing customer fashions, including suits, dresses and professional attire for men and women.Patient Access Representative II / Secretary University Hospitals Westlake, Ohio January 2019 August 2022 Schedule Outpatient through IDX and Sorian Schedule inpatient appointment through EMR. Check in all incoming patients. Process scheduling for doctors. Communicate with doctors via email for patients update and patient request. Contact colleagues through Cisco jobber and Doc Halo. Division Secretary Rainbow Babies & Childrens Hospital Cleveland, Oho November 2016 December 2018 Provide incoming patients and visitors with an efficient and pleasant guest experience. Direct visitors to correct patient rooms, creating and issuing visitor passes. Registering new patients upon arrival by creating admissions packets and contacting the specialty that will follow their care during their stay. Performing clerical duties such as ordering supplies, answering calls in a timely and professional manner and cold transferring to the correct extension. Communicating with the charge supervisor and their team all discharges and admissions. Logging all patients in and out of the IDX system. Patient Access Representative I Cleveland Medical Center Cleveland, Ohio March 2006 November 2016 Provide patients with an effective and pleasant encounter while checking in for Radiological testing and procedures. Served as a reserve for scheduling coordinators allowing patients access to convenient services with minimal delay and complication.Page 2 Establish and maintain positive relationships with all contacts and co-workers, including Radiology technicians and management. Maintain registration and insurance accuracy standards. Staff Coordinator Multicare Home Health Care Euclid, Ohio January 2004 February 2006 Organized and maintained client/ patient documentation. Track time and attendance of employees. Follow up with clients to assure accurate care was received from the assigned caregivers. Unit Secretary Cleveland Clinic Health System Cleveland, Ohio January 2002 December 2003 Provide professional and courteous support to patients and families. Communicated with clinical staff to ensure appropriate information was gathered. Scheduled appointments and maintained supplies when needed. EducationSawyer College Cleveland Heights, Ohio Graduation Date: December 03, 2013 Major: Legal Secretary Graduated from their Bridge Program.Computer Skills POS Collection Systems IDX Healthcare Financial System (Sorian) Electronic Health Record Systems (EMR, AEMR) Web-based fax programs Instant MessagingMilitary ServiceArmy Active Duty 1977-1979Leadership TrainingCompleted leadership and education courses while at University Hospitals including their Conflict Management Program, 7 Psychological of Great Customer Service, Lean Six Sigmas: Using Tools to Improve our Workplace, and University Hospitals leadership program |
