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Name Available: Register for Free
Title Customer Service Human Resources
Target Location US-TX-Euless
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Hurst TX PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSeeking a leading education position where my past experiences and propensity to solve problems will be utilized in the development of controls, minimize risk, and increase growth and skills for every individual in the community. I will utilize my experience and exceptional work ethic in an organization that values dedication and results.STRENGTHS & EXPERTISEAttention to DetailInterpersonal relationshipsAudit and ComplianceInclusion & appropriate modificationBehavior ManagementIEP & 504 implementationExceptional Customer ServiceTime & Schedule ManagementIntervention  ABC dataQuality work productProfessionalismLogical and forward-thinking leaderStrong initiativeCritical thinking skillsAbility to direct and lead othersDemonstrated accuracyAbility to work well in a collaborative team environmentCapable of handling multiple projects concurrentlyCultural competenceExperience working with diverse groupsCommunicating effectively at all levelsCPI  NCI trained for 14 yearsOperations ManagementData AnalysisStaff DevelopmentTask DelegationStaff CoordinationHuman ResourcesCrisis ManagementPROFESSIONAL EXPERIENCE & ACHIEVEMENTS01/2023 - CurrentAssistant DirectorTexas Initiatives Program / K12 Ready - Dallas, TXDeveloped protocols for handling confidential information within the organization.Conducted training sessions on new processes or products for internal staff members.Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.Assisted in developing strategic plans to meet organizational goals and objectives.Established standards of excellence for customer service delivery throughout the organization.08/2022 - CurrentPhotographerJowdy Photography - Arlington, TXDeliver quality products within deadlines established by clientele.Maintain photography equipment including cameras, lenses, lighting gear, tripods.Develop film, print photos, and make digital copies of existing photos.Collaborate with art directors, stylists, makeup artists as part of a team effort.Photographed special events, parties, and portraits.Rally Day crowd specialist01/2017 - CurrentSpecial Education PARA Professional, PALS, FACI, Inclusion, Behavior ManagementH.E.B. ISD - Bedford, TXProvides timely and accurate set-up for planned classroom activities.Assists in planning and implementing curriculum/activities.Assists in obtaining child observation data.Performs routine class maintenance tasksAssists in maintaining inventory of equipment and materials.Maintain open communication with parents and children, respond to them honestly, and refer to the teacher as appropriate.Experience at all levels, PPCD through 12.01/2021 - 11/2021Data Entry, Customer Care, Financial Planning and CoachingMortgage Credit Pro - Rockwall, TXReviewed existing policies and procedures related to planning activities and made recommendations for improvement.Analyzed data from various sources to identify trends and make recommendations for future initiatives.06/2011 - 03/2017Mortgage Banking EscalationsJPMorgan Chase - Lewisville, TXComplete detailed reviews of condominium, cooperative, and planned unit development project documentation received from the Retail and Private Banking channels.Obtain and review documentation include, but is not limited to, appraisals, budgets, financial statements/1120s, by-laws, Covenants Conditions & Restrictions (CC&Rs), insurance declarations, leasehold agreements, offering plans (& Amendments) and project questionnairesAccurately analyze data elements and enter key project information into the operations database.Complete daily audit reviews for the Line of Business.Consult with internal and external business partners to assist in determining if a project or individual loan requests meet eligible requirements, classifications, and product specifications.Communicate project status (approval, suspense, denial) to management team and maintain fair lending practices of JPMorgan Chase, while simultaneously executing goals for productivity, quality and customer satisfaction.Subject matter expert for FHLMC, FNMA and GOVT portfoliosValidate departmental adherence with current Action plansComplete daily audit reviews for the Line of Business.Liaison tasked to coordinate efforts to resolve aged accounts, default advances/fees and provide resolution for multiple Line of Business'Resolve all mortgage escalations.EDUCATION07/2024Business ManagementUniversity of Phoenix - Phoenix, AZ12/2006EducationEstrella Mountain College - Glendale, AZADDITIONALEDUCATIONEXPERIENCE2006-2008 HEB ISD PALS - life skills management - para2006-2014 One Community Church Class Teacher -volunteer

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