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Click here or scroll down to respond to this candidate6030 E Zachary Dr. Phoenix, AZ 85054 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInCandidate's Name
A high-achieving professional with 9+ years of sales experience, efficient administrative abilities, and proficient customer service skills. Demonstrates a high level of ownership and initiative. A quick and effective decision-maker who maintains professional acumen throughout the sales process. Skilled in analyzing competitor activities, developing counter-strategies, and establishing solid relationships with key clients to maximize business growth opportunities and exceed sales goals. Serve as an effective gatekeeper. Adept at managing administrative tasks, including calendar management, expense reporting, and confidential correspondence preparation. Highly organized with exceptional attention to detail, quick typing skills, razor-sharp eye for detail, and an infatuation with keeping customers happy. Strong ability to multitask and prioritize. SALES EXECUTIVE SUPPORT BILINGUAL NATIVE ENG/SPA LINQD (rebranded from Modern Marketing and Commerce) - Ventura, CA Bilingual Sales Professional (Remote) Aug 2023 - Present Manage a book of business consisting of nearly (number of) accounts while capitalizing on new sales opportunities to improve sales volume and account growth within the territory. Convert prospects into daily/weekly purchasers with an average order volume of 70% on key accounts through developing long-term, trusted customer relationships. Achieve consistent sales growth through cross-selling, upselling, and new business development across diverse industries, including HVAC, SEO and marketing, and Business Management. Cultivate customer relationships by providing exceptional service and tailored solutions to meet specific business needs. Develop short and long-term strategies in harmony with product value propositions and perform competitor research, including trend analysis and lead/portfolio review for potential partnerships with key partners. Coordinate with over 20+ sales representatives in-store to ensure satisfaction & sales processes are followed to meet company and client objectives. Create a sales funnel using phone, field, and creative lead-generating techniques. THE VANGUARD AGENCY LLC - Houston, TXChief Operating Officer (Remote) Jan 2022 - Jun 2023 Promoted from Virtual Assistant to COO within six months due to exceptional performance and strategic contributions towards improved business workflow. Established a new office in Aguascalientes, Mexico, scaled operations from the ground up, and created processes, procedures, databases, and templates for all sales stages. Improved revenue growth by 32% during my tenure by expanding business operations to Mexico. I also hired staff in Mexico to support agents in the US during the sales process, from lead generation to closing. Trained staff throughout LATAM to service accounts in the states. Saved 247 accounts out of 250 with 98% client retention in a month following the bankruptcy of Lighthouse Insurance by transferring clients to new insurance providers within a 30-day deadline. Generated and renewed existing account base, prospecting and closing new business using a consultative sales method and relationship- building skills. Managed customer relations and provided an elevated customer experience to generate a loyal clientele. Set KPIs including quality attendance and average call time; provided daily feedback; and coached staff to success, including using the corrective action process when appropriate. Top Salesperson for Personal & Commercial Account sales in 2022. DARWIN HOMES - RemoteFreelance/Consultant Project Jun 2021 - 2021 Aug Developed a high-performing virtual team for property management by offering hands-on training and mentorship. Conducted in-depth process analysis to create efficient workflows, databases, and standardized operating procedures. ERICA OLSEN GROUP - Aguascalientes, MexicoClient Care Manager (Remote) Jan 2019 - Dec 2021 Handled inbound/outbound calls, emails, calendars, and CRMLS Property Hunting as a Real Estate Transaction Coordinator to assist buyers and sellers with property information. Created systematic and consistent lead generation (1,200-1,500/month, and 60% closing ratio) by cold-calling new potential clients. WORK EXPERIENCEEDUCATION & CERTIFICATIONUCA EDN - Aguascalientes, Mexico International Business and Commerce Degree Continuous Education - Sales & Marketing Certifications Certified Personal and Commercial Lines License Texas Department of Insurance - Obtained through intensive 1 Day 8Hr. Training and subsequent state exam passage. Maintained contact with clients from the beginning of a sale to after closing, providing updates, follow-through, and consultations as needed to ensure exceptional customer satisfaction. Created property listings detailing and highlighting property features for agent and client review and coordinated virtual staging for a home showing to increase property sales. Developed standardized templates to save time on each document, ensuring efficient/quick transaction process and reducing closing time. Recruited, trained, coached, and managed a team of 8 virtual staff to handle the daily activities of real estate agents of Keller Williams and Realty One Group West to improve the volume of sales per month/year. Created training material for onboarding new hires and maintained accountability for database creation and voice channel for team implementation. Increased sales from 1-2 houses to an average of 5-6 homes valued at $620k every two months. RECICLA PALLET AND PACKING SOLUTIONS - Aguascalientes, Mexico Logistics Manager - On Site Jan 2014 - Jan 2019 Managed all fleet logistics for the company and improved item pick-up and shipping times through efficient route planning. Established and implemented business processes and procedures; created training guides and developed a G Suite-based database to centralize fleet data. Transitioned the company from 0 fleet control to a real-time tracking system of each truck, dash cams, etc., which reduced disappearing items, reduced extra gas charges, and decreased overall expenses. Built/nurtured a long-term partnership with the companys biggest client through proactive communication and follow-up. Contributed efforts in developing and implementing new software and hardware for pallets from N to improve production efficiency and overall supply chain optimization. Managed document translations and personnel training and facilitated communication between the software company and Reciclawith during on-site visits and calls.CORE COMPETENCIES Sales / Cross Sales Calendar Management Translation (Verbal and Document) Data Visualization Data Reporting Hiring and Recruitment Leadership Adaptability Relationship Building Receptive & Coachable Ambiguity Adapted & Methodical Collaborative & Teamwork Problem-Solving Knowledge of Company Products Interpersonal and Communication Conflict Resolution Project Management & Logistics Organization Inbound/Outbound Calls Administrative Support Data Entry and Scheduling Recordkeeping Effective Communicator andListener Attention To DetailTECHNICAL SKILLS Microsoft Office G Suite CRM SystemsREFERENCESErica OlsenPHONE NUMBER AVAILABLE EMAIL AVAILABLEHumberto GarciaPHONE NUMBER AVAILABLE EMAIL AVAILABLE |
