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Click here or scroll down to respond to this candidateCandidate's Name
Euless, TX Street Address EMAIL AVAILABLE EMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLE 1 P a g eObjective: I am seeking a Customer Svc Technician and/or Office Administrative career utilizing my skills listed - Fulltime (No Sales)*WORKED SECURITY as a Dispatcher during gaps while in Tarrant County College obtaining I.T. Network Support Degree* Work ExperienceIncome Tax AdminThomas Tax & I.T. Solutions Euless, TX01/2018 to Present Professionally Audits and file State & Federal Income Taxes submitted for personal clients and PC repairs Call Center Agent 1Velera/Co Op Financial Solutions Fort Worth, TX07/2023 to 08/2024 Verified CPI, transferred funds, Posted Payments, Filed Fraud, Non-Fraud & L/S Reports for debit & credit card account holders Asst. TechnicianCTDI & Assurant Fower Mound & Lewisville, TX06/2022 to 07/2023 Cell Phone Repair, assembly/disassembly, removal of CPI, Refurbished, inspecting and Function testing Data Entry Operator II & Lockbox (FURLOUGHED TWICE DUE TO COVID 19) Exela Technologies & Randstad, LLC Irving, TX10/2020 to 11/ 2021 Medical Billing, Patient O-Coding, Payment Processing and Posting to and customers account(s) Data Entry OP II: Filled Government contracts: Private duty heavy data entry assignment completed Verizon I.T. Support Technician & CSA IITel Vista, Inc Dallas, TX09/2018 to 05/2019 Troubleshooting connectivity & installation issues; Creating & updating Service tickets with ability to read topographies, etc. Processed Payments per inbound calls & chats on Fanatics contract Personal Administrative Assistant (HURRICANE HARVEY DISASTER car drowned) Aggressive Waste Disposal, Inc. Houston, TX07/2017 to 09/2017 Customer Service - resolving customer payment discrepancies. Payroll/Timekeeping for the hourly & drivers Accounts Receivable - Quick Books Online: CC Reconciliations, Insurance Renewals, Dispatched drivers Administrative Assistant-SecurityCloud & Tricks Skate Shop, Houston, TX06/2014 to 07/2017 Data Entry- logging of vehicles, monitoring of parking, Surveillance Camera Ops-CCTV, Filing Lost & Stolen repots Patient Account Auditor & Client servicesMed Center Labs, Houston, TX06/2009 to 07/2013 Audited Patients charts at nursing homes nearby and surrounding cities by queuing labs on requisition forms Read M.A.R. Sheets to order labs and performed exits with the Dons & ADONs Scanned in specimen, spinning, labeling & sorting to the Chemotology and Hematology dpt. Billing Medicaid / Medicare in LabTrak EducationAA Degree in I.T. Support - Networking Tarrant County College Ft. Worth TX Completed - January 2022 AA Degree in Accounting Lone Star College Houston, TX Completed - October 2018 Candidate's Name
Euless, TX 76039 EMAIL AVAILABLE EMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLE 2 P a g eSummary of Skills:Technical Skills:L1 Customer Service TechnicianCisco, Jabber, Citrix-12/R2,Windows 386 - R12,Troubleshooting Hard and Software for iOS & Androids and PCs Topography readingTCP/IP, DHCP, TCPKahli, Wireshark, Ubuntu.Assembly & Disassembly of Mobile & PC devices,Dispatching, CCTV - SurveillanceOffice Administration & Software Skills:Patient Acct Splst & AuditorPayroll Admin, A/Rs,ADP, Excel, SharePoint, Sage 300, Oracle, PPL Soft, ProCare, MS Office Suite, AS400, Lockbox Specialist,Explanation of Benefits OCodingMedical Billing using LabTrak SoftwareCustomer Service Agent II LevelCertifications and Licenses: Guard Card Driver's License Springboard & Tier 1 CertificationSoftware that uses data filled templates to assist Credit Unions troubleshooting and updating customer payments, transfers and posting, including filing fraud and non-fraud disputes, and L/S reports, per Member Services. Assessments:Customer service ProficientJuly 2024Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientAugust 2024Tendency to be dependable, dependable, and accountable at work. Full results: ProficientCustomer focus & orientation ProficientJuly 2024Responding to customer situations with sensitivity Full results: Proficient |
