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Candidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Mechanicsburg, PA Street Address
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional
interpersonal skills. Adept at working e ectively unsupervised and quickly mastering new skills.
Skills
Customer Relations Inbound and Outbound Calling
Con ict Resolution Data Collection
High-energy attitude Call Management
Data Entry
Experience
Ava's Angel Paws Canine Resources | Set pricing structures according to market analytics and emerging trends.
Mechanicsburg, Pennsylvania Formed and sustained strategic relationships with clients.
Small Business Owner Used strong issue resolution and communication skills to cultivate and
06/2016 - Current strengthen lasting client relationships.
Griswold Home Health Care | Camp Hill, Observed patients for changes in physical, emotional, mental or behavioral
Pennsylvania condition and injuries.
Caregiver Encouraged residents to participate in activities of daily living to enhance
06/2002 - 04/2016 personal dignity.
Built strong and trusting rapport with clients and loved ones.
Philhaven Behavioral Healthcare | Assisted with identifying behavioral goals and implementing
Harrisburg, PA interventions.
Therapeutic Support Sta Member Supported individuals one-on-one in line with treatment plan and
06/1997 - 06/2002 individual emotional needs.
Used therapies to help eliminate inappropriate behaviors and manage
triggering events.
RX Place | Camp Hill, Pennsylvania Delivered continuous training to associates to maximize performance and
Customer Service Manager customer relations skills.
08/1989 - 06/1997 Investigated sensitive customer service complaints and delivered prompt
resolution to customer satisfaction.
Established positive rapport with customers, managers and customer
service team members to maintain positive and successful work
environment.
Education and Training
Penn State University | State College, PA
Bachelor of Science in Psychology
05/1997
Red Land Senior High School | Lewisberry, PA
High School Diploma
06/1990
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