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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Maurice Dr
Woodbridge, VA Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveTo work in an establishment where there is room to grow and utilize my knowledge and experience in achieving goal.
Professional Experience :
09/02 04/19 Hilton Alexandria Old Town: (Washington, D.C)
Director of Housekeeping Services
Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms
Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting coaching & counseling, evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Resolve guest issues and concerns to guest satisfaction Recruit, interview and train team members Assisted Hilton Alexandria Old Town to improve Overall Experience by 6.7 points to achieve 75.5 in 2017
Assisted to improve Hilton Alexandria Old Town TripAdvisor raking from 15 to 5 in 2017. Assisted on improving Team Members Survey as follow: Engaged up 7 points to 82, Trust up 8 points to 96 and Leadership Index up 4 points to 93 in 2017.
01/95 09/02 Hilton Fort Lauderdale Sunrise (Ft. Lauderdale, FL)
Director of Housekeeping Services. Assisted with ensuring cleanliness, service and product quality standards of guest rooms and public space in accordance with federal, local and company health, sanitation and safety standards. Responsible for managing the scheduling process to include the use of Watson while maintaining budgetary guidelines and productivity standards for payroll. (165 team members) Work closely with the third party vendors for night cleaning and pest control. Oversees proper usage of chemicals and cleaning supplies, provides complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations. Work in conjunction with the Front Office to ensure that VIP s and other special requests are completed to exceed the guests expectations.
Work closely with the offsite Laundry at the Capital Hilton for daily deliveries of clean linen, organized and executed linen inventories each month. Working knowledge of a Union House and the grievance process. Assist with completion of monthly and annual budgeting. Responsible for recruiting and hiring various positions in Housekeeping. In charge of responding to and following up with guests regarding their experience and Making it Right.. |
