| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate105 Promise Way, Ridgeland, SC 29936 Cell:PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
A highly motivated professional committed to excellence with exceptional problem-solving, time management, and organizational skills, who demonstrates genuine care for the needs and concerns of others.ExperienceApril 2024 July 2024 Hilton Beach Front Resort & Spa Hilton Head, SCConciergeInteract with guests and maintain a positive, professional attitudeRespond to front-desk inquiries by providing information about the hotels servicesMaintain composure and professionalism, particularly in high-pressure situations.Demonstrate active listening skills to understand and address guest needs effectively.Offer clear, concise, and detailed responses to guest inquiries, supported by readily available resources such as brochures and maps.Communicate clearly with both guests and service providers to confirm details and ensure smooth execution of plans.Provide resourceful solutions and alternatives in the event of changes or issues.Take immediate and efficient action to resolve issues, followed by a confirmation of guest satisfaction.September 2023 May 2024 Sams Club Bluffton, SCFrontline AssociateFacilitated purchasing decisions and aided in locating merchandiseRecognized and identified members' needsAddressed and resolved member concerns and issuesAdvocated for the company's offerings and servicesProvided expert guidance on utilizing member self-service technologyMarch 2023 August 2023 Marriott Resort & Spa Hilton Head, SCConciergeMaintained professionalism with guests, provided clear information, addressed needs promptly, and ensured high-quality serviceInteracted positively with guests and remain composed under pressureOffered detailed responses to inquiries using available resourcesActively listened and addressed guest needs with clear communicationProvided alternatives and resolved issues efficientlyAddressed complaints immediately to encourage repeat businessJan 2019 August 2023 Bayshore on Hilton Head Hilton Head, SCDining Room ManagerSupervised a staff of 10 employeesCompleted management reports pertaining to revenue accountingOrganized weekly work schedule for employeesEnsured prompt and courteous service to guests to ensure guest satisfactionTrained dining room attendantsEnsured employees are performing with efficiency and great customer servicePerformed the daily line-up with service staff to discuss menu items and specials, upcoming and past events and review special instructions listen to and address and resolve any problems or concernFeb 2015- Jan 2019 Sodexo Healthcare System Hilton Head, SCPatient Service Manager - Hilton Head HospitalDisseminated information about billing, insurance, privacy and patient rightsManaged paperwork for admission and releaseActed as a liaison between patient, family, and healthcare staffImplemented staff training and schedulingCoordinated the timing of meal deliveries, personal hygiene care, diagnostic procedures or therapeutic treatmentsJan 2014 Feb 2015 Morrison Healthcare Food Services Hilton Head, SCtransitioned to Sodexo Healthcare SystemRetail Manager - Hilton Head HospitalSupervised a staff of 8 employees on the retail and vending teamTrained cashiers and supervision of all cash handling policiesManaged retail signage and Horizon Point of Sale systemImplemented and reported my marketing retail promotions, resulting in increase of retail sale/revenue.Led daily retail line-up meetingsResolved any customer service concerns or complaints immediatelyResponsible for monthly wellness trackingAchieved 83% overall cafe engagement scoreFacilitated company catering related activitiesAchieved highest patient satisfaction scores on assigned units for daily patient visitationsAssisted director with back office reporting, end of the month reporting, weekly accounts invoices, all HR needs, daily payroll processing, doctor's lounge catering, hospital event catering and vendingResponsible for CHAT sessionsAssisted with daily Meals on Wheels programDirected/Assisted patient services team when neededMember of emergency preparedness and green team committeeServed as interim department directorAssisted with My Staff implementationSept 2011 - Dec 2013 Morrison Healthcare Food Service Hilton Head, SCFood Service Assistant Manager - Hilton Head HospitalUpdated and managed Horizon Point of Sale systemAssisted director with retail signage in CafeResponsible for Wellness tracker reportingManaged all HR paperwork including conducting annual reviews and disciplinary actions.Responsible for daily patient visitationAssisted director with back-office reporting, End of Month reporting, weekly account invoices, daily payroll, doctors lounge catering, hospital event catering and vendingFacilitated and led of End of Day business activitiesAug 2003 - Sept 2011 Morrison Healthcare Food Services Hilton Head, SCOffice Coordinator - Hilton Head HospitalManaged various department recordsHandled cashier depositsEnsured company policies were obeyed by employeesCompleted data entry for end of the month reporting, vending, daily payroll, weekly invoices, doctors lounge catering and nourishmentsAssisted with hospital event catering and billingEducationMay 1988 - June 1989 Technical College of the Low Country Beaufort, SCAssociates DiplomaComputer SkillsWindows XP, Word, Excel, Powerpoint, Outlook, Adobe, Photoshop, Horizon Software and Lathem Time ClockReferencesReferences are available upon request. |
