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11:38Sharonda -Hosey-Customer Servic... vChicago, Street Address  SHARONDA HOSEYEMAIL AVAILABLEStreet Address  CUSTOMER SERVICE REPRESENTATIVEPROFESSIONAL SUMMARYCustomer Service Representative with 13 years of extensive expertise in resolving customer inquiries and optimizingservice processes. Demonstrates strong problem-solving and team collaboration skills, consistently enhancing clientsatisfaction and loyalty. Passionate about leveraging innovative solutions to improve healthcare enrollment andstreamline operations.EMPLOYMENT HISTORYCustomer Service Representative, Ranstad Staffing, Chicago, IL+ Resolve customer inquiries efficiently, achieving high satisfaction scores through inbound calls+ Handle high-volume calls, reducing wait times+ Assist client enrolling in healthcare plans* Collaborate with team to streamline processes, enhancing service quality+ Providing plan and coverage details to healthcare customers+ Elaborate to healthcare customers about different healthcare plans+ Resolved customer inquiries promptly, enhancing satisfaction and loyalty. Implemented new service protocols, resulting inimproved response times.+ Partnered with cross-functional teams to develop innovative solutions for complex healthcare enrollment issues, enhancingoverall service quality.Call Center Customer Service Representative, Aston Carter, Chicago+ Managed medication authorizations, ensuring timely approvals for diverse insurance plans.* Resolved authorization issues, improving patient access to treatments.+ Collaborated with insurance companies, achieving consistent approval rates and reducing delays.+ Utilized problem-solving skills to navigate complex insurance requirements, enhancing patient satisfaction.+ Call customers from different plans and get updated geographic information.er, Belmont Village, Oak Park+ Assisted elderly patients with daily activities, ensuring comfort and well-being.+ Provided companionship, fostering emotional support and reducing isolation.+ Maintained cleanliness in patient rooms and bathrooms, ensuring a hygienic environment.+ Administered medication reminders, promoting adherence to prescribed treatments.+ Assist with feedingSKILLSProblem-solving Team collaborationProcess optimization Computer savvyPhone Etiquetteee eTypingee eEDUCATIONHigh School Diploma, Manley Academy, Chicago