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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEReliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Authorized to work in the US for any employerWork ExperienceShift SupervisorGardaWorld-Chicago, ILApril 2023 to March 20241. My job I as supervisor was to communicate, assign tasks,organizational needs,oversee employees performance,provide guidance and report inappropriate behavior to my manager Security OfficerAllied Universal-Chicago, ILMarch 2020 to July 2023Customer service Officer Front Desk SupportCustomer Service Call Center RepresentativeDialAmerica-RemoteMarch 2021 to August 2022Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Asked probing questions to determine service needs and accurately input information into electronic systems.Maintained strong call control and quickly worked through scripts to address problems. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.Customer Service RepresentativeUnum-RemoteMay 2020 to February 2021Demonstrated excellent communication skills in resolving consumer complaints and health insurance needs.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Security OfficerSecuritas SecurityFebruary 2017 to March 2020Guarded restricted areas to prevent unauthorized entry. Secured personnel and premises by inspecting buildings and patrolling property. Documented security-related situations and submitted in-depth reports to superiors. Verified photo IDs and tickets to allow guests passage. PackerD&W Fine Pack-Elk Grove Village-Elk Grove, ILJanuary 2016 to July 2018Assembled cartons, crates and containers to prepare for shipping. Assembled customer orders from stock and packed items in boxes. Reported safety or workflow concerns to leadership for further investigation. Adhered to product safety and hygiene guidelines for health and regulatory compliance. Picker & PackerPaper Source-Forest Park, ILApril 2014 to August 2016Fulfilled orders quickly to accomplish challenging daily objectives. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.Pulled and packed product using various tools and equipment to meet order goals. Picker/Packer/Warehouse ShipperDart Warehouse-Naperville, ILAugust 2012 to April 2013Selected products and items from shelves and pallets for customer orders. Picked up heavy objects using proper lifting techniques to avoid personal injuries. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.Worked additional hours and shifts to meet tight deadlines during peak periods. EducationProviso East High Scool - Maywood, ILAugust 1984 to August 1984Skills Call Center Operations Account Management Data Entry and Maintenance Multitasking and Prioritization Customer Retention Strategies Stocking and Replenishing Safety Procedures Product Location Skills Equipment Operation Teamwork and Collaboration Recordkeeping and Documentation Quality Assurance Product Packaging Warehouse Coordination and Support Critical Thinking Problem-Solving |
